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Hello everyone. One of my clients had this message on the screen accompanied by a voice. Can not fix the problem. Malwarebyte did not find anything and I had to perform a restore at an earlier date to remove it. (nothing in memory, no process found, nothing in the start menu etc ...) Why this attack was not intercepted?


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The first thing to realize is that this is in no way a virus !

What you are seeing a a Web Page.  It is not detected by Malwarebytes' software because these are merely web sites demonstrating Fraud.  As a Web site that exist on the Internet, there is no software generating it on the PC in question for Malwarebytes' software to find.

When we talk about these fraud Sites, we have to classify them as a Malicious Advertisement or in short as a "malvertisement".

As such we need to look at the Browser and what pages are being loaded.  Many websites include advertisements intermingled within the pages of the web site.  A malvertisement may be rotated in or randomly inserted into the advertisements which can incudes the HTML FakeAlerts.  As a FakeAlert web site at best Malwarebytes' software will block the web site if known.

From your graphic I have extracted...


At the moment it is generating the error "The connection was reset" and does not render the content.  However, I have submitted this site on your behalf in;  Microsoft FakeAlert ( French )

I have created a 1series of videos generated from these kinds of fraud sites for the purposes of recognition and education.  They are all  videos from real web sites.  ALL are FRAUDS.

All these have one thing in common and they have nothing to do with any software on your PC.  They are all nefarious web sites meant to defraud you of money. The objective is to, falsely, goad you to make the phone call and pay for some service contract for an incident that never happened.  From there they may continue to charge your Credit Card for other services, remote into your computer and do real damage and/or exfiltrate your personal data and they may use the information they obtain from you to commit additional frauds.


I have also created a PDF ScreenShow of a myriad of FakeAlert screens - FakeAlert-Screens.pdf  /  Flash Version

US FBI PSA - Tech Support Scam


1.  Also located at "My Online Security" - Some videos of typical tech support scams


Edited by David H. Lipman
Spelling, Grammar and Clarification
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40 minutes ago, David H. Lipman said:

As a Web site that exist on the Internet, there is no software generating it on the PC in question for Malwarebytes' software to find.

So, do we need the "Web protection" or not???? As long as "there is no software generating on the PC" , why have "web protection" and not wait for the "software to be generating on the PC" and be detected by the other shields?

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Just for additional info, it is very likely that this would have been blocked by the new Malwarebytes browser extension beta which is currently available for Chrome and Firefox with versions for MS Edge and Safari in development last I heard:


The browser extension doesn't just rely on databases of known malicious sites to block malicious content but also includes behavior based detection/blocking, including specifically for tech support scam sites like the one your user encountered.  Also, as David H Lipman already mentioned, these sites aren't actually a sign of infection.  They are just scam pop-ups that attempt to trick users into believing they are infected and can be defeated by launching Task Manager and terminating the web browser.

You can find out more about what tech support scams are, how they work, and how to defeat them in the following links:

https://blog.malwarebytes.com/?s=tech support scams

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