Problem after latest update

[PipCranbrook]

Hi all,

I have a premium account and just installed the update to Malwarebytes but it hasn't (and I haven't) saved my licence details so now I'm stuck with the free version. Following instructions here I find I am now locked out of my account :/. How can I retrieve my licence key??

[Malwarebytes]

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[PipCranbrook]

None of the above helps ?

[dcollins]

The second section in the post above explains that if you are having issues with your license, you need to reach out to our support teams here: https://support.malwarebytes.com/community/consumer/pages/contact-us

[PipCranbrook]

Yes tried that. Tried the chat thingy but nobody available to talk with. Was locked out of my account so couldn't log in to "Find my premium license key".

However, after lots faffing about with passwords and email addresses I realised I was trying to log in to my account with the wrong email. Doh. Problem solved.

However one problem does still persist. One that happens every time there is an update for this program - namely that you seem to lose the option of scanning from the context menu. I've moaned about this before but it is still present. The only way I know of correcting this bug is doing a clean install. Is there another way to reclaim the function of the context menu??

[dcollins]

The following should solve the issue:

1. Reboot the computer
2. Open Malwarebytes
3. Navigate to Settings -> Application
4. Turn off the option for Context Menu scanning
5. Turn on the option for Context Menu scanning

You should be able to right click scan. We are aware of the issue and are trying to work on a seamless solution that doesn't involve forcing a reboot at the moment

Edited September 26, 2018 by dcollins

[PipCranbrook]

Many thanks @dcollins, that has worked for me. You may as well close this thread now.