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Browsers freezing - Pup.Optional.Legacy - Ask / Aol


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I am experiencing issues all browsers not loading any websites or after AdwCleaner maybe only once. Malwarebytes never pulls anything and AdwCleaner picks up the following: 

After scan and restart to clean AdwCleaner shows cleaned but then all issues appears again when I run AdwCleaner again. I know I have seen you folks have a user run Farbar recovery scan tools - upload logs and prepare a fixit list to run. Will this help me here? Thank you for any help you can provide!

***** [ Registry ] *****

Deleted       HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon|Userinit

***** [ Chromium URLs ] *****

Not Deleted   Ask
Not Deleted   AOL


Attached is full scan and clean logs. 




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Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.


Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.
Click Attach this file.
Click the Add reply button.

Please post the logs  for my review.

Wait for further instructions


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Deleted       HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon|Userinit

This entry is protected or used by this running key. HKLM\...\Winlogon: [Userinit] C:\WINDOWS\System32\KUsrInit.exe,

The file KUsrInit.exe, is from the  KACE Networks, Inc.
Reas about it.

Are you familiar with this service?


Did you set this task to up date the Group Policy program?

Task: {734CC428-0AF0-487D-B275-471F8BA40D22} - System32\Tasks\Microsoft\Windows\GroupPolicy\{3E0A038B-D834-4930-9981-E89C9BFF83AA} => C:\Windows\system32\gpupdate.exe [2018-04-11] (Microsoft Corporation)

The other two entries in the AdwCleaner and just some remnant in your Chrome.
Open the Chrome Settings and check all section referring to Home page or URL.
If you find ASK or AOL delete it.

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  • 1 month later...
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Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.



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