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Kernel009

Experiencing High Resource Usage

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Make that 5 machines.  We just performed a controlled test of a machine that has the latest update.  It's been taking a long time to boot lately and we just disabled the MWB services and rebooted and it came back with a normal bootup - less than 1 minute.

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Hey Kernel,

I am sorry to hear this is continuing to be an issue for you.

We did push an update to the modules discussed in this thread previously that should resolve the issues.

I wanted to confirm that we don't also have any other AV or security software on the machines installed in addition to Malwarebytes?

If so we should ensure the following are in place:

https://support.malwarebytes.com/docs/DOC-1652

Let us know if there are any issues with these in place?

 

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Prior to today we did not have them in place and there were no issues.  Given that this is affecting just Windows 7, I'm not sure it would make a difference.  However, I've added the exclusions as recommended.  We will test further and advise.

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Initial tests are that the exclusions aren't having an affect, but changing the startup of the MWB services to DELAYED is allowing a test machine to start up (multiple times) without the issues.  We are continuing to test.

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I have a Win 7 desktop (dell) that I have not been able to duplicate this on.  The 6 machines that are currently affected are all Win 7 and Lenovo based laptops.  Interesting indeed, but I still don't have a common thread other than that.

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Resource usage issues have cropped up over the product's life a few times, but not all causes have been the same thing, despite similar symptoms. One person's solution in this long standing thread may not be applicable to someone else's issue. For those of you reading this in the future, please keep this in mind.

 

@Kernel009, have a look at what starts on the machines. When a delay helps out with resource usage, it is most often due to competing protection software engines trying to load at similar times, or another program starting up that attracts the attention of one or more protection software real time engines into watching it. This sort of behavior can begin before log on, if that is the case, recording the event with a tool called Process Monitor, in a boot logging mode, can help provide visibility into what is happening at that time.

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OK, now we have a Win 10 Surface machine that is experiencing the problem.  Multiple attempts to boot and it locked at the login screen; we went into safe mode and changed the MWB services to Delayed Start, and it comes up every time so far without a problem.

We have a log from the Process Monitor from one of the Win 7 machines, but I'm not sure what I'm looking for.  I've attached in case someone wants to take a stab at it.

ntbtlog.txt

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