Scooooooooooobz Posted September 23, 2018 ID:1271069 Share Posted September 23, 2018 I've had my system crash on me and i could not get back into windows to deactivate my license for a clean install of windows, Now when i try to activate it says i've exceeded the maximum installations allowed.could you please reactivate me Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted September 23, 2018 Staff ID:1271070 Share Posted September 23, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!" Click the Advanced Options link Click the Gather Logs button A progress bar will appear and the program will proceed to gather troubleshooting information from your computer Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Scooooooooooobz Posted September 23, 2018 Author ID:1271074 Share Posted September 23, 2018 sorry i didn't mention i have sent an email to support last night but i''ve had no reply yet and i have a ticket number. Link to post Share on other sites More sharing options...
exile360 Posted September 23, 2018 ID:1271078 Share Posted September 23, 2018 Greetings and welcome Support should respond soon, however I don't know what their coverage is like on the weekends so it might not be until Monday. With that said, you could also try registering at my.malwarebytes.com to manage your license from there to hopefully be able to deactivate/reset it from there so that you may activate it on your new installation. More information about managing your licenses may be found here. If you are unsuccessful then you will have to wait for someone from the Support team to assist you as they are the only ones with direct access to the licensing system. If there is anything else we might assist you with please let us know. Thanks Link to post Share on other sites More sharing options...
Scooooooooooobz Posted September 23, 2018 Author ID:1271082 Share Posted September 23, 2018 yes this worked thank you for your help i'm activated and back on premium ? Link to post Share on other sites More sharing options...
exile360 Posted September 23, 2018 ID:1271088 Share Posted September 23, 2018 Excellent, I'm glad to hear it If you need help with anything else just let us know. Thanks Link to post Share on other sites More sharing options...
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