malwarebytes 3.6 not toggling real time protection switches

[dreamhouse]

Hello,

After many procedures done in my desktop with Nasdaq from Bleeping and Malwarebytes the problem with the popups fromMalwarebytes blocking uotbound coinhive.coms is still present without the CPU drainage now.....but now the problem is getting the software yo work properly. I cannot toggle the real time protection switchers:  I ckick , get the UAC wuindow, authorize and get back to the program´s unmodified GUID. What to do? The mb support software is NOT loading...I´ll try to run it in safe mode and get back to you!,

Thans,

Clarita

 

 

[Malwarebytes]

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[dreamhouse]

I am now in Safe mode. Networking is fine ONLY Malwarebytes does not toggle real time protection ON at all....when Im in normal mode they cannot be toggled OFF and in safe mode they cannot be toggled ON...Below is the log from mb support software ran in safe mode..

mbst-grab-results.zip

[exile360]

Greetings,

I don't know if it's related or not, but please check your User Account Control settings and verify that it is set to the default as illustrated on this page.

I don't believe protection will function in Safe Mode because Safe Mode limits which services and drivers are able to load, so I believe only the scanner will function in Safe Mode, not protection so this should be the expected behavior.  Of course that is not the case for normal mode, so please check your UAC settings in normal mode and verify that it is set to the default, and if not then change it to the default option, reboot, then see if you are able to toggle protection on/off normally and if you are able to get the Malwarebytes Support Tool to run in normal mode.

Please let us know how it goes and post a set of logs from normal mode if you are able to get it to run there and still have problems with protection not toggling.

Thanks

[dreamhouse]

Changed UAC setting that strange enough was not in the standard default,  position. Rebooted and NO...everything´s the same....no toggle, no taskbar icon either and very difficult to open software. What can be done?

[exile360]

Are you having trouble with any other software, or is it just Malwarebytes tools/products having problems?  I ask because there could be something else going on such as a malware issue, system configuration/corruption problem or even some kind of hardware problem.

[dcollins]

The modules will not turn in Safe Mode, this is expected. However they should be working in normal mode. Can you please try the following:

1. Open Malwarebytes
2. Navigate to Settings -> Application
3. Turn on the Event Log Data option
4. Restart the computer
5. Wait 60 seconds
6. Open Malwarebytes
7. Try to turn on the protection modules that aren't enabled
8. Once they fail, please gather a new set of logs using the same instructions as you did above (in normal mode) and attach the new zip file

[dreamhouse]

Thank you Dcollins...following instructions of exile 360 did the trick......thanks you guys....but now i have to get rid of a darn JS Miner AA script that infected my laptop.....Nasdaq is helping me out. but you would be very welcome to hop in here my other post.

[exile360]

Ah, that explains it.  Yep, just stick to your thread in the malware removal area and they'll get you cleaned up.  Once they give you the all clear, if the program still doesn't work correctly please let us know but I'm betting that once the malware is gone, the issues with Malwarebytes likely will be as well.