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Something went really bad after my update to 3.6.1.  I've had the mbam.exe and the mbamservice.exe both crash on me after the update.  All I did was try to enter my ID and key to activate my premium service and MWB stopped responding and crashed.

I reverted back to 3.5.1 for now.

mbst-grab-results.zip

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

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  • Download Malwarebytes Support Tool
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Greetings,

If you would, please try the following to see if it corrects the issue or not:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced Options on the main page (not Get Started)
  3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

Please let us know how it goes, and if the issue does persist you may always roll back to 3.5.1 again.

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OK, thanks.  I see you have Avast installed.  There was a compatibility issue with a previous version of Avast that they fixed in a recent patch they released last week I believe.  Please make sure you have Avast fully up-to-date by following the instructions in this post to force it to update.

Also, according to the logs you posted you have component package 1.0.365 of Malwarebytes installed, while the latest (for 3.5.1) is 1.0.441, so please make sure that is up to date as well if possible, assuming you can't get 3.6.1 to work.  It should be the version hosted on this page.

The only other oddity I noticed in your logs was this entry, and I do believe that file is from the Malwarebytes installer so it's possible that it failed to install/replace one of the existing files on the system, however the clean install should have taken care of it so since the issue persisted after that then it likely isn't an issue, I just wanted you to be aware of it just in case:

Pending File Rename Operations


==================================
C:\Users\Dwan\AppData\Local\Temp\_iu14D2N.tmp

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So should I just wait until the next component package update for 3.6.1 before I give it another try?

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Your issue looks a little different since you're also crashing on mbam.exe which other users aren't reporting. I would start with a clean install of 3.6.1 to see if that helps at all. You can work around the mbamservice.exe crashing issue by disabling Self-Protection under Settings -> Protection, but that requires being able to open the UI. Hopefully a clean install will let you do that.

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Ok, let's try the following please:

  1. Download and extract Procdump.zip
  2. Right click on 7 - mbamtray_crash.bat and choose Run as Administrator
  3. Wait for the black window to come up
  4. Go to C:\Program Files\Malwarebytes\Anti-malware
  5. Double click on mbamtray.exe
  6. This should crash and cause the black window to disappear
  7. Once it does, go to the same folder from step 1 and you should now see a .dmp file
  8. Zip up the .dmp file and attach it in your reply, or if the file is too big, use wetransfer.com to generate a download link

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It hasn't crashed any additional times so far. I've booted up my pc 3 times the last 15 minutes and I haven't seen any crashes.

 

 

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On 9/20/2018 at 8:32 AM, dcollins said:

Ok, let's try the following please:

  1. Download and extract Procdump.zip
  2. Right click on 7 - mbamtray_crash.bat and choose Run as Administrator
  3. Wait for the black window to come up
  4. Go to C:\Program Files\Malwarebytes\Anti-malware
  5. Double click on mbamtray.exe
  6. This should crash and cause the black window to disappear
  7. Once it does, go to the same folder from step 1 and you should now see a .dmp file
  8. Zip up the .dmp file and attach it in your reply, or if the file is too big, use wetransfer.com to generate a download link

No crashes since yesterday. So it looks this was just an issue with the install?

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