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Upgrade to Malwarebytes 3.6.1 Premium experience

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TempLost

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Just updated to the latest version by selecting Settings / Application / Install Application Updates. I ended up with the free version, while I previously had the Premium version installed. Entering the Licence ID and Key sorted that out but some of my settings have remained while others have not been carried over. For instance, my scan schedule has been retained but the default one has also been added, my added Protected Applications have been retained but the Malwarebytes Service has been changed from Delayed Start, which I had set to resolve problems with the DDA Driver, to Automatic.

Everything else appears to be in order - do I still need the Delayed Start option for Malwarebytes Service or has this problem now been resolved and can I revert to Automatic?

I attach the mbst-grab-results.zip

Windows 7 Home Premium

mbst-grab-results.zip

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exile360

exile360

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Greetings,

Whenever a new full version which uses an installer is downloaded/installed it will always reset the service startup type back to the default.  This is because during installation it ensures that the services and drivers are installed and registered and part of that process is setting the startup type for the service(s) meaning it will be configured to Automatic, which is the default.

I do not know if the issue you had was resolved in the new version or not, however I would suggest testing it to see as it is a possibility as there were several bugfixes for various protection components in this latest release so it is possible.

As for the other settings, I am not certain unless they were overwritten during the upgrade due to a bug in the installer, a change to the formatting/structure of the configuration files where those particular settings were stored, or due to corruption of the existing configuration files/settings during the upgrade install process, causing the software to revert to the defaults for those settings.  I installed the new version on my own system using the same method you did and had no scheduled scan created (I had deleted the default one and had no new one configured and the schedule tab remained empty after the update/upgrade to the new version) and it also retained my license information so I'm guessing something must have gone wrong during the upgrade on your system, though I can't really speculate as to the cause.  I did take a look at the setup log included in the logs you uploaded and it does show many of the files and directories under the Malwarebytes ProgramData folder being removed which is where Malwarebytes settings are stored so that would likely be why, but I don't know why it was removing them unless it was creating backups somewhere that I'm unaware of.

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  • tetonbob changed the title to Upgrade to Malwarebytes 3.6.1 Premium experience
TempLost

TempLost

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Hope I'm not tempting fate but, apart from the issues on installation that prompted my opening this thread, all seems to be running well with version 3.6.1 Premium on Windows 7 Home Premium SP1 64x. So far, no issues with having the Malwarebytes Service set at the default Automatic rather than Delayed Start (the setting recommended to me as a workaround to avoid the driver issues I'd had previously). 

Iain

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TempLost

TempLost

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@dcollins - sorry for the delay, life got in the way again.

I've had two problems occurring around the same time, the second of which is, I believe, unrelated and caused by one of my USB backup drives that may be failing that has caused a couple of failures and blue screens and I've now taken out of service. The Windows Reliability Monitor shows the errors reported as being Malwarebytes related along with the USB drive failure issues, but I think the second may be the main substance of the Memory Dump. Even compressed, it's 4.7 GB, so I can't upload it through wetranfer.com. I attach the Support Tool results generated when the Malwarebytes errors were being reported, along with 3 minidump files from that day, including 092418-27222-01.dmp

mbst-grab-results.zip

RM.JPG

092418-43259-01.dmp

102417-26582-01.dmp

092418-27222-01.dmp

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