GinQ #1 Posted September 19, 2018 Hello, My name is Gin and I represent ProtonVPN. Sending you ProtonVPN application for Windows. Couple users reported that Malwarebytes is causing connection issues with ProtonVPN. I would like you to review this application and whitelist it in your database so that ProtonVPN and Malwarebytes users could enjoy both services without unnecessary bothering. Thank you. ProtonVPN_win_v1.6.3.zip Share this post Link to post Share on other sites
miekiemoes #2 Posted September 19, 2018 Hi, I can't reproduce any detection at all, nor connection issues with Malwarebytes installed. So we can't whitelist what we don't detect. Do you have detection logs where it's displayed that we are detecting anything related with ProtonVPN? Thanks! Share this post Link to post Share on other sites
GinQ #3 Posted September 19, 2018 Users reported that Malwarebytes is blocking openvpn.exe process. Will try to ask logs from them. Thank you for your answer. Share this post Link to post Share on other sites
shadowwar #4 Posted September 19, 2018 I believe it was related to this ip block which has been fixed. Share this post Link to post Share on other sites
GinQ #5 Posted September 20, 2018 Great, thank you. Share this post Link to post Share on other sites
GinQ #6 Posted October 9, 2018 Hello, Got couple of requests on this issue. Could you please check it out? Share this post Link to post Share on other sites
miekiemoes #7 Posted October 9, 2018 Hi Gin, This has been fixed already and should no longer be detected anymore. Share this post Link to post Share on other sites
premcharan2011 #8 Posted October 23, 2018 Nope, it's still not fixed. I use linux with protonvpn. Everytime I make connection, this pops up. American server works fine, but netherlands server connection gets blocked by Malwarebytes. Please fix this and whitelist protonvpn. Share this post Link to post Share on other sites
Zynthesist #9 Posted October 23, 2018 Block on 89.39.107.195 is being removed. Share this post Link to post Share on other sites
premcharan2011 #10 Posted October 29, 2018 Thanks. Malwarebytes team rocks!!! I will let you know if any other blocks occur. Keep up the great work guys.! Share this post Link to post Share on other sites
premcharan2011 #11 Posted October 31, 2018 here it is again. please fix! Share this post Link to post Share on other sites
Zynthesist #12 Posted October 31, 2018 Thanks, block on 217.23.3. 92 is being removed. Share this post Link to post Share on other sites
premcharan2011 #13 Posted November 1, 2018 Thanks again. Share this post Link to post Share on other sites
premcharan2011 #14 Posted November 5, 2018 And here is another one.. Share this post Link to post Share on other sites
Zynthesist #15 Posted November 5, 2018 Thanks for the details. IP block 89.39.107. 199 is being removed. Share this post Link to post Share on other sites
premcharan2011 #16 Posted November 11, 2018 I think its best to whitelist this IP host range 89.39.107.*** Here is the third one. Share this post Link to post Share on other sites
Dashke #17 Posted November 12, 2018 18 hours ago, premcharan2011 said: I think its best to whitelist this IP host range 89.39.107.*** Here is the third one. Thanks, I have removed the block on that IP. Share this post Link to post Share on other sites
premcharan2011 #18 Posted November 13, 2018 On 11/12/2018 at 2:35 PM, Dashke said: Thanks, I have removed the block on that IP. Thanks for that. but this seems to keep going. Here is another set of IPs getting blocked while connecting to Protonvpn (Netherlands VPN server). IP: 46.166.142.215, 46.166.142.220 Share this post Link to post Share on other sites
premcharan2011 #19 Posted November 14, 2018 Another one! Share this post Link to post Share on other sites
premcharan2011 #20 Posted November 14, 2018 And the IP: 46.166.142.215 is still being blocked.! Share this post Link to post Share on other sites
Zynthesist #21 Posted November 14, 2018 I am reviewing the IP blocks now. Will update by COB. Share this post Link to post Share on other sites
Zynthesist #22 Posted November 14, 2018 46.166.142.215 46.166.142.220 109.201.133.26 Are being ublocked. Share this post Link to post Share on other sites
premcharan2011 #23 Posted November 14, 2018 Thanks for the update Share this post Link to post Share on other sites