GinQ Posted September 19, 2018 ID:1270268 Share Posted September 19, 2018 Hello, My name is Gin and I represent ProtonVPN. Sending you ProtonVPN application for Windows. Couple users reported that Malwarebytes is causing connection issues with ProtonVPN. I would like you to review this application and whitelist it in your database so that ProtonVPN and Malwarebytes users could enjoy both services without unnecessary bothering. Thank you. ProtonVPN_win_v1.6.3.zip Link to post Share on other sites More sharing options...
Staff miekiemoes Posted September 19, 2018 Staff ID:1270271 Share Posted September 19, 2018 Hi, I can't reproduce any detection at all, nor connection issues with Malwarebytes installed. So we can't whitelist what we don't detect. Do you have detection logs where it's displayed that we are detecting anything related with ProtonVPN? Thanks! Link to post Share on other sites More sharing options...
GinQ Posted September 19, 2018 Author ID:1270277 Share Posted September 19, 2018 Users reported that Malwarebytes is blocking openvpn.exe process. Will try to ask logs from them. Thank you for your answer. Link to post Share on other sites More sharing options...
Staff shadowwar Posted September 19, 2018 Staff ID:1270314 Share Posted September 19, 2018 I believe it was related to this ip block which has been fixed. Link to post Share on other sites More sharing options...
GinQ Posted September 20, 2018 Author ID:1270490 Share Posted September 20, 2018 Great, thank you. Link to post Share on other sites More sharing options...
GinQ Posted October 9, 2018 Author ID:1274325 Share Posted October 9, 2018 Hello, Got couple of requests on this issue. Could you please check it out? Link to post Share on other sites More sharing options...
Staff miekiemoes Posted October 9, 2018 Staff ID:1274332 Share Posted October 9, 2018 Hi Gin, This has been fixed already and should no longer be detected anymore. Link to post Share on other sites More sharing options...
premcharan2011 Posted October 23, 2018 ID:1277288 Share Posted October 23, 2018 Nope, it's still not fixed. I use linux with protonvpn. Everytime I make connection, this pops up. American server works fine, but netherlands server connection gets blocked by Malwarebytes. Please fix this and whitelist protonvpn. Link to post Share on other sites More sharing options...
Staff Zynthesist Posted October 23, 2018 Staff ID:1277292 Share Posted October 23, 2018 Block on 89.39.107.195 is being removed. Link to post Share on other sites More sharing options...
premcharan2011 Posted October 29, 2018 ID:1278162 Share Posted October 29, 2018 Thanks. Malwarebytes team rocks!!! I will let you know if any other blocks occur. Keep up the great work guys.! Link to post Share on other sites More sharing options...
premcharan2011 Posted October 31, 2018 ID:1278683 Share Posted October 31, 2018 here it is again. please fix! Link to post Share on other sites More sharing options...
Staff Zynthesist Posted October 31, 2018 Staff ID:1278694 Share Posted October 31, 2018 Thanks, block on 217.23.3. 92 is being removed. Link to post Share on other sites More sharing options...
premcharan2011 Posted November 1, 2018 ID:1278754 Share Posted November 1, 2018 Thanks again. Link to post Share on other sites More sharing options...
premcharan2011 Posted November 5, 2018 ID:1279425 Share Posted November 5, 2018 And here is another one.. Link to post Share on other sites More sharing options...
Staff Zynthesist Posted November 5, 2018 Staff ID:1279447 Share Posted November 5, 2018 Thanks for the details. IP block 89.39.107. 199 is being removed. Link to post Share on other sites More sharing options...
premcharan2011 Posted November 11, 2018 ID:1280465 Share Posted November 11, 2018 I think its best to whitelist this IP host range 89.39.107.*** Here is the third one. Link to post Share on other sites More sharing options...
Staff Solution Dashke Posted November 12, 2018 Staff Solution ID:1280580 Share Posted November 12, 2018 18 hours ago, premcharan2011 said: I think its best to whitelist this IP host range 89.39.107.*** Here is the third one. Thanks, I have removed the block on that IP. Link to post Share on other sites More sharing options...
premcharan2011 Posted November 13, 2018 ID:1280802 Share Posted November 13, 2018 On 11/12/2018 at 2:35 PM, Dashke said: Thanks, I have removed the block on that IP. Thanks for that. but this seems to keep going. Here is another set of IPs getting blocked while connecting to Protonvpn (Netherlands VPN server). IP: 46.166.142.215, 46.166.142.220 Link to post Share on other sites More sharing options...
premcharan2011 Posted November 14, 2018 ID:1281061 Share Posted November 14, 2018 Another one! Link to post Share on other sites More sharing options...
premcharan2011 Posted November 14, 2018 ID:1281063 Share Posted November 14, 2018 And the IP: 46.166.142.215 is still being blocked.! Link to post Share on other sites More sharing options...
Staff Zynthesist Posted November 14, 2018 Staff ID:1281066 Share Posted November 14, 2018 I am reviewing the IP blocks now. Will update by COB. Link to post Share on other sites More sharing options...
Staff Zynthesist Posted November 14, 2018 Staff ID:1281069 Share Posted November 14, 2018 46.166.142.215 46.166.142.220 109.201.133.26 Are being ublocked. Link to post Share on other sites More sharing options...
premcharan2011 Posted November 14, 2018 ID:1281070 Share Posted November 14, 2018 Thanks for the update Link to post Share on other sites More sharing options...
Staff Zynthesist Posted November 15, 2018 Staff ID:1281274 Share Posted November 15, 2018 Cheers. Link to post Share on other sites More sharing options...
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