'installation_token not found'

[MarcW]

Hello, I have read some of the past threads on this, but none of the answers has helped to fix the problem.

First I used the mwb removal tool and did a clean installation and that didn't make any difference.

I have attached the requisite log files and hope someone can help

Thank you in advance,

Marc W. - Everything Graphic

 

Addition.txt

FRST.txt

mb-clean-results.txt

[Malwarebytes]

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[Firefox]

Hello and Welcome

We actually have a new tool the we use for clean re-installs, not sure if you used this new tool, but you may give it a try for the clean re-install to see if it helps.  Also this tool will collect better logs to help us help you fix your issue.

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:
NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download Malwarebytes Support Tool
• Once the file is downloaded, open your Downloads folder/location of the downloaded file
• Double-click mb-support-X.X.X.XXXX.exe to run the program
  
  • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
    
  
  
• Place a checkmark next to Accept License Agreement and click Next
• You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
• Click the Advanced Options link
  
• Click the Gather Logs button
  
• A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
• Upon completion, click OK
• A file named mbst-grab-results.zip will be saved to your Desktop
• Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
   

  To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.
  
  

One of our experts will be able to assist you shortly.

[AdvancedSetup]

Hello @MarcW

That is probably due to some type of network issue not being able to contact our server. You can see in the Event Logs that Windows Defender is having an issue getting updates too.
There is also a disk error on one of your drives. Not sure if those are virtual drives or RAM or what as they're listed as no space on them.

 

Windows Defender:
===================================
Date: 2018-09-11 12:45:40.961
Description:
Windows Defender Antivirus has encountered an error trying to update signatures.
New Signature Version:
Previous Signature Version: 1.275.852.0
Update Source: Microsoft Malware Protection Center
Signature Type: AntiVirus
Update Type: Full
Current Engine Version:
Previous Engine Version: 1.1.15200.1
Error code: 0x80072ee7
Error description: The server name or address could not be resolved

 

The Master File Table (MFT) contains a corrupted file record.  The file reference number is 0x1000000000000.  The name of the file is "<unable to determine file name>".

Error: (09/17/2018 11:42:10 AM) (Source: Ntfs) (EventID: 55) (User: NT AUTHORITY)
Description: A corruption was discovered in the file system structure on volume \\?\Volume{a4fe9f49-c965-4c72-8b06-29ce5f2168f8}.

\\?\Volume{a4fe9f49-c965-4c72-8b06-29ce5f2168f8}\ () (Fixed) (Total:0 GB) (Free:0 GB)

 

I would highly suggest you run a disk check on all your drives to ensure data integrity. From an elevated Admin command prompt you can type in the following.

 

CHKDSK   C:   /F

Then run again for each drive you have.  D, E, F, etc.

 

As for the DNS not finding the servers I'd try a different DNS server and see if that corrects the issue. If not, then let me know and we can review for a possible rootkit.

Google offers a free DNS solution.   8.8.8.8   and  8.8.4.4

https://developers.google.com/speed/public-dns/

Thanks, Ron