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WORKS2016

Reporting Not Working

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Cloud portal, Reports

On-Demand: Select generate report changed to "Request Submitted" but nothing never happens past this point. 

Scheduled: I have daily, weekly, and monthly reports selected but never receive any reports. 

Is there a way to change the email address or add another email address to send reporting to? I assume it goes to the email on file under profile settings. 

Thank you. 

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Glad to hear that you were able to resolve the issue with the spam filter blocking reports.  While you cannot set up an alternate email address, you can create a secondary

user profile to act as a service account.

 

 

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