Jump to content
Sign in to follow this  
Mariamacias

Malwarebytes - "Unable to start" / "Unable to connect the Service"

Recommended Posts

HELP....I was receiving the same message....I  followed these instruction and downloaded and ran the MB-Clean tool .

went ok, when I got to this step:    4. Click on "Yes" to reinstall MB 3.×

I clicked Yes and after a few minutes I got an error, I tried to capture the error but it disappeared, but a message said to send support this file mb-clean-results.

So here it is. 

Please help.  What should I do next?

mb-clean-results.txt

Share this post


Link to post
Share on other sites
On ‎9‎/‎13‎/‎2018 at 5:52 PM, Mariamacias said:

HELP....I was receiving the same message....I  followed these instruction and downloaded and ran the MB-Clean tool .

went ok, when I got to this step:    4. Click on "Yes" to reinstall MB 3.×

I clicked Yes and after a few minutes I got an error, I tried to capture the error but it disappeared, but a message said to send support this file mb-clean-results.

So here it is. 

Please help.  What should I do next?

mb-clean-results.txt

The tool your ran above may have been the older tool...

Lets try this new tool called Malwarebytes Support Tool to get a clean install of Malwarebytes.

  1. Please download our new Support Tool from RIGHT HERE
  2. Double click the downloaded file and click Yes if prompted for the UAC warning
  3. Place a check mark to Accept License Agreement and click Next
  4. Click on Advanced Options (below Get Started box)
  5. Click on "Clean" box
  6. Click on "Yes" on the warning about removing Malwarebytes (this will start the cleanup process and there is no need to deactivate)
  7. Once complete click "OK" to reboot the computer
  8. After Reboot click on "Yes" to reinstall the latest version of Malwarebytes
  9. Malwarebytes should now be installed and activated if you use the Premium Version
  10. You can now exit the Malwarebytes Support Tool

If you do not get prompted to reinstall Malwarebytes then download the latest version from the link below.

Download the Latest MB3 v3.5.1.2522 CU 1.0.441 from ->>RIGHT HERE<<-

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.