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I have the 3-device licence for Malwarebytes Premium, when I go into My Account on this site it tells me I have two of my three licences activated.  I know I've activated it on my desktop PC, but I don't know what device the other licence is activated on.  I don't have a laptop and I've only just installed it on my tablet so it's still on the free 30-day trial licence.  It's possible they're both on the PC, because I re-installed Windows a few weeks ago, but I was careful to deactivate MB before I did so, so it shouldn't be activated twice on the same machine.

Is it possible to see what devices MB thinks I've activated?  All I can see is a link to Deactivate All, so I could click it then re-activate it on the PC which would clear out the unknown one, but is there any way of getting the MB site to tell me where it thinks my licences are activated?  If not it could be a useful feature to add, even if it only listed the machine name or MAC address.

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download Malwarebytes Support Tool
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  • Place a checkmark next to Accept License Agreement and click Next
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  • Click the Advanced Options link

    welcome mbst.png
     
  • Click the Gather Logs button

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  • A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
  • Upon completion, click OK
  • A file named mbst-grab-results.zip will be saved to your Desktop
  • Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:

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    Click "Reveal Hidden Contents" below for details on how to attach a file:
     
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    To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

    mb_attach.jpg.220985d559e943927cbe3c078b
     

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

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Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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Greetings,

Generally the quickest way to get help with license issues is to contact Malwarebytes Support directly via the options found on this page.  They should be able to help you out in determining where your license is activated and getting the number of activations sorted out for you.

Please let us know if there is anything else we might assist you with.

Thanks

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