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Hangs during registry scan

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When I run mbar-1.10.3.1001.exe, every time I get to the scanning registry part, the program stops working after that and it won't let me kill the process. (Says Access Denied)

 

Its been awhile since I've used this forum but I've attached some logs which might help figure this out.

 

forum.rar

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Greetings,

I'm not sure why it's getting hung up during the scan, but the self-protection driver it uses to guard itself against termination by malware is the most likely reason you're unable to kill its process and why you're seeing an access denied message when you try.

Please try running Malwarebytes to see if it is able to complete a scan:

Download and install Malwarebytes 3 from here and once installed, open it and navigate to Settings>Protection and under Scan Options enable the Scan for rootkits option then return to the Dashboard tab and click on the Scan Now button and allow it to scan your system for threats then have it remove anything it finds, then restart the system if prompted to complete the threat removal process.

Please let me know how it goes.

Thanks

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Hey thanks for the reply. I have done all that and it came up clean (even with the rootkit option enabled) 

Do you think this has something to do with ZoneAlarm? Ever since it got last updated about a month or two ago, I think it was around that time I noticed mbar started doing this. Because it always would finish fine before. 

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That's certainly a possibility.  If ZA is interfering with MBAR's driver or scan engine that could easily cause such behavior, and if you're using the paid version of ZA it's even more likely as it uses Kaspersky I believe as its AV engine, which has been known to occasionally have conflicts with some Malwarebytes components and drivers.  You can test that theory by temporarily disabling ZA if you wish, then trying an MBAR scan again, though it really shouldn't be necessary from a security standpoint as MBAR currently has no capabilities or detection signatures included in it that haven't been integrated into Malwarebytes 3 with rootkit scanning enabled.

By the way, as long as ZA doesn't start in Safe Mode, you can try scanning with MBAR there if you have trouble disabling ZA in normal mode, though again it really isn't necessary I don't think since you got Malwarebytes 3 to complete a scan.

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5 hours ago, exile360 said:

That's certainly a possibility.  If ZA is interfering with MBAR's driver or scan engine that could easily cause such behavior, and if you're using the paid version of ZA it's even more likely as it uses Kaspersky I believe as its AV engine, which has been known to occasionally have conflicts with some Malwarebytes components and drivers.  You can test that theory by temporarily disabling ZA if you wish, then trying an MBAR scan again, though it really shouldn't be necessary from a security standpoint as MBAR currently has no capabilities or detection signatures included in it that haven't been integrated into Malwarebytes 3 with rootkit scanning enabled.

By the way, as long as ZA doesn't start in Safe Mode, you can try scanning with MBAR there if you have trouble disabling ZA in normal mode, though again it really isn't necessary I don't think since you got Malwarebytes 3 to complete a scan.

It is 100% zone alarm free edition. I first tried in Safe mode which made it work, then normally with ZA disabled and it worked. Thanks for all your help. 

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