Need help removing "igfxmtc" virus

[Godsammit]

I've tried everything I can think of to remove this awful virus. The folder it exists in, C:\Users\(me)\AppData\Local\igfxmtc, won't let me delete it or even open it, saying I don't have permission. It's prevented me from using multiple windows functions, including windows search, windows photo viewer, and it seems to be preventing other programs from working, (i think it's preventing the moving of some temp files). 

I tried this MB solution, but with no luck. I assume it didn't work because my fixlist needs to be different, but I'm really not sure. 

[AdvancedSetup]

Hello @Godsammit and

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

• If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
• If you don't have Malwarebytes 3 installed yet please download it from here and install it.
• Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
• Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
• If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

• Right-click on the program and select Run as Administrator to start the tool.
• Accept the Terms of use.
• Wait until the database is updated.
• Click Scan.
• When finished, please click Clean.
• Your PC should reboot now if any items were found.
• After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens, click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
• Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

[Godsammit]

Hi, AdvancedSetup, thank you so much for replying!

So, I ran Malwarebytes 3, text file attached. I assumed I wasn't supposed to clean the files found from that, since it wasn't in the instructions. 

When I ran AdwCleaner, the scan would complete, but when I went to clean the files, the program would crash. I'm guessing the virus is stopping it from working. 

Should I still run FRST?

MB Export Summary 9-13.txt

[AdvancedSetup]

Please run Malwarebytes again and this time make sure you have it remove everything it finds.

Then reboot and try running AdwCleaner again and have it clean too.

Thanks

Ron

 

[Godsammit]

Okay, I've quarantined and deleted the files caught by Malwarebytes, I rebooted, and ran AdwCleaner. To clarify, after the scan, I can't find "clean" as an option. The options are "Run Basic Repair" and "Skip Basic Repair". When I hit "Run Basic Repair" the program crashes.

[AdvancedSetup]

Please click Clean & Repair

 

[Godsammit]

Oh, okay, I'm not sure what was happening before, but Clean & Repair showed up this time. Got it, cleaned and repaired and rebooted. Attached is the log file. AdwCleaner[C08].txt
Should I run FRST, now?

 

[AdvancedSetup]

Yes please and post back both logs.

 

[Godsammit]

Scan done! Here you go!

Thanks again for the help!

Addition.txt

FRST.txt

[AdvancedSetup]

The computer is infected with a rootkit. It will require a special means to remove it.

If your computer does not have the Windows Recovery Environment installed and available you can use the following method to run the Recovery Environment from a bootable USB disk. If you're able to get into the Recovery Environment from the computer you can skip building a Windows 10 USB disk and skip to STEP 3 - otherwise please follow all steps.

 

NOTE: This USB disk needs to be created from a clean computer. You cannot use an infected computer for this process

NOTE: An 8GB USB 2.0 stick is required or at least recommended. In some cases a USB 3.0 disk can be used but some computers have issues booting from USB 3.0 disks.

Example drive (no endorsement implied, example only) - This drive example has not been tested by me. It is an older 2015 model with many good reviews though.
Amazon: Kingston 8GB DataTraveler 101 G2 USB 2.0 Flash Drive (DT101G2/8GBZ)
NewEgg: Kingston 8GB DataTraveler 101 G2 USB 2.0 Flash Drive (DT101G2/8GBZ)

STEP 1
Download a Windows 10 ISO image from Microsoft.

Method A: Using the Microsoft Media Creation Tool
https://www.microsoft.com/en-gb/software-download/windows10
Download the Media Creation Tool: https://go.microsoft.com/fwlink/?LinkId=691209

Follow the instructions displayed on the tool to download the Windows 10 ISO image.

In my testing I was not prompted for a license key to download the latest Windows 10 ISO image.
At the time of this writing 2017/12/21 there was only one ISO image offered. Windows 10

32-bit x86  or  64-bit x64

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit
 

Method B: If Method A: above is not working for you then you can try the following method
Microsoft Windows and Office ISO Download Tool (this is not an authorized Microsoft tool, but appears to be legal)
https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-and-office-iso-download-tool
Download: https://www.heidoc.net/php/Windows%20ISO%20Downloader.exe

STEP 2
If you were unable to use the Windows Media Creation Tool in STEP 1 to create a USB disk then you can use this tool to burn the Windows 10 ISO image from STEP 1 above.

Download the Windows USB/DVD Download Tool from Gitbub and save to your computer.
English version: https://github.com/mantas-masidlauskas/wudt/raw/master/Downloads/Windows7-USB-DVD-Download-Tool-Installer-en-US.exe

Then install the Windows USB/DVD Download Tool and run it to burn a bootable USB disk from the ISO image. Browse to the location where you saved the Windows 10 ISO image in STEP 1
Note: This tool should work on XP, Vista, Windows 7, or Windows 10 - it is simply used to make a bootable USB disk. Remember, all of this needs to be done on a clean computer.

 
STEP 3
Please download the Farbar Recovery Scan Tool and save it to your desktop or other location you know where it's saved to. Then copy it to the USB disk you just created.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

STEP 4
Shut down the infected computer. Do Not insert the USB disk you created until the infected computer has been shut down.
Once the computer is shut down then insert the newly created Windows 10 USB disk into the infected computer and power it back on and press the appropriate key to bring up the boot menu. The link below will help show you which key for various computers manufacturers is used to bring up the boot menu. Most will be either USB or UEFI depending on hardware and settings. If the computer boots up into the Normal Windows instead of the USB stick it may become infected and need to be completely redone again. Make sure you select the correct boot option.

How to Boot Your Computer from a USB Flash Drive

STEP 5
Once the computer starts to boot up from the USB disk, follow the screens and directions below.

You will need to open NOTEPAD.EXE to help find out which drive is your Windows drive and which drive is your USB disk drive you just created

For the more advanced user you could also use DISKPART to help locate which drive is mapped to your USB disk. In most cases the USB disk will be either ? or E: but depending on hardware the drive could be a much higher level such as H: or higher.

Example only - your hardware will look different

DISKPART> list volume
	  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
  Volume 0     Z                       DVD-ROM         0 B  No Media
  Volume 1     C                NTFS   Partition    931 GB  Healthy    System
  Volume 2     Q   SEA-USB-4.0  NTFS   Partition   3725 GB  Healthy
  Volume 3     D                NTFS   Removable   7636 MB  Healthy

Go back to the DOS Command Prompt (if you used DISKPART type in Exit and press the Enter key) and type in the following and press the Enter key.

CD /D  ? (or E: or whichever drive letter the USB stick is on)

Then type in CD\
and press the Enter key to get to the root or top of the USB disk.

Then type in FRST   or   FRST64  (depending on which version your computer uses) and click the Scan button.

A log called FRST.txt will be saved on your USB Flash Drive. Attach it in your next reply.

If all went well you should now be able to boot into Normal Mode and run Malwarebytes and run a Threat Scan to have it finish the removal process.

 

Edited September 13, 2018 by AdvancedSetup

[Godsammit]

I've run FRST from the Recovery Environment and scanned with Malwarebytes. I've attached the FRST file and the summary from Malware Bytes. 

FRST.txt

MB Summary 5-28pm.txt

[Godsammit]

This seems to have worked in getting rid of the virus itself, but I'm still dealing with some of the symptoms that I associated with the virus like not being able to run windows search and not being able to use the Windows photo app or other native Windows applications. Is there a step for resolving that or is that unrelated to the virus?

[AdvancedSetup]

Not sure we're out of the woods yet. Let me have you  do all the scans again and get all new logs from Normal mode now.

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

• If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
• If you don't have Malwarebytes 3 installed yet please download it from here and install it.
• Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
• Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
• If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

• Right-click on the program and select Run as Administrator to start the tool.
• Accept the Terms of use.
• Wait until the database is updated.
• Click Scan Now.
• When finished, please click Clean & Repair.
• Your PC should reboot now if any items were found.
• After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens, click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
• Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

[Godsammit]

Okay, so remember when I said that there was no "Clean & Repair" button on ADWCleaner for me, and I could only find "Run Basic Repair" and then I tried again and for some reason it showed up. It happened again - I don't have a "Clean & Repair" button. I've attached a screenshot of the window as well as the MB Summary and the ADW logfile. 

MB Summary 5-52pm.txt

AdwCleaner[S13].txt

[Godsammit]

If I try "Run Basic Repair", AdwCleaner crashes.

[AdvancedSetup]

I will report the crash. The reason you don't have the Clean & Repair is because it did not find anything.

# Scanned:  41920
# Detected: 0

Please run FRST again from Normal Mode now and make sure you place a check mark in the additions.txt check box and post back both new logs as an attachment.

Thanks

 

[Elisabeth]

8 hours ago, Godsammit said:

If I try "Run Basic Repair", AdwCleaner crashes.

Hi @Godsammit

It's a known bug in version 7.2.3.1. Last week we released a beta that fixes the crahs (7.2.4 beta). You can download it here.

Sorry for the inconveniences.

Thank you!

[Godsammit]

Alright, scan complete! 

Addition.txt

FRST.txt

[Godsammit]

What should I do next?

[AdvancedSetup]

STEP 1
Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

 

STEP 2

Please follow the directions from the following topic and reset Google Chrome

 

STEP 3

The computer should be clean now, but just to double-check we'll go ahead and run another scan.

 

Please download and run the following Kaspersky antivirus scanner to remove any found threats

Kaspersky Virus Removal Tool

Let me know if it finds anything or not

 

Thanks, Ron

 

[Godsammit]

All three steps completed, nothing found by KVRT. Fixlog attached. 

Fixlog.txt

[AdvancedSetup]

Log looks good.

How is the computer running now?

Are there still any signs of an infection?

 

[AdvancedSetup]

Are you still with us @Godsammit

 

[AdvancedSetup]

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