Internet connection has become slow

[LandoR]

Good afternoon,

The speed of my internet connection has become real slow since yesterday.  While my other devices connected at speeds up to 50Mbps, my laptop just got 0.5 - 1 Mbps.  I ran a Malwarebytes threat scan, found 1 threat and quarantined it.  It helped to increase the download speed up to 15Mbps and the upload up to 3Mbps.  Other devices are still connecting at 60Mbps down and 75Mbps up.  Malwarebytes now show 0 threats.

I would appreciate your help with this issue.  Thanks a lot,

L

(FRST, Addition and Malwarebytes logs are attached)

Addition.txt

FRST.txt

MalwarebytesLog.txt

[AdvancedSetup]

Hello @LandoR and

Please uninstall all versions of Java and then run the following fix.

 

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Thanks

Ron

 

[LandoR]

10 hours ago, AdvancedSetup said:

Hello @LandoR and

Please uninstall all versions of Java and then run the following fix.

 

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Thanks

Ron

 

Thanks Ron!

Here goes the fixlog.  (Oops, My system is in Spanish)

Let me know if something else is needed.  Regards,

 

L

 

Fixlog.txt

[AdvancedSetup]

No problem with the Spanish.

How is the computer running now?

 

[LandoR]

39 minutes ago, AdvancedSetup said:

No problem with the Spanish.

How is the computer running now?

 

 

Still in the 10-15Mbps range.  My colleague next to me is around  100Mbs ?

[AdvancedSetup]

Try starting the computer into Safe Mode with Networking and test out the speed and see if it's any better or not

 

[LandoR]

16 minutes ago, AdvancedSetup said:

Try starting the computer into Safe Mode with Networking and test out the speed and see if it's any better or not

 

 

No, its still at 10-15 Mbps

[AdvancedSetup]

I'm guessing you're in a business. I would advise you to contact your IT Support and have them check out the network connection and/or network card settings. Might be some type of physical issue on your connection possibly. Not seeing anything obvious in the logs to indicate an issue and we've reset the network card too.

You could possibly try plugging in the network cable from another location and see if that makes a difference and let us know.

Thanks

Ron

 

[LandoR]

Just now, AdvancedSetup said:

I'm guessing you're in a business. I would advise you to contact your IT Support and have them check out the network connection and/or network card settings. Might be some type of physical issue on your connection possibly. Not seeing anything obvious in the logs to indicate an issue and we've reset the network card too.

You could possibly try plugging in the network cable from another location and see if that makes a difference and let us know.

Thanks

Ron

 

 

Thanks Ron.  Yes, I'm currently in my office, but the same happens at home.  With Ethernet everything is fine, both home and office. So, as you said, it may be some sort of issue with the network card.  At least, we manage to clean some bad stuff and speed up to 10-15Mbps.  Two days ago it was at 1Mbps.  That's quite an enhancement!  I'll be checking up the card.

Other than that, I noticed that with only this chrome window open, Task Manager shows Chrome using 500Mb Ram, 3.4% GPU and has 8 processes.  Don't know if this is normal.

Regards,

L

 

 

 

 

[AdvancedSetup]

Sounds about normal. Firefox and other browsers consume quite a bit too. You can look at updating the network card driver.

Under Device Manger, check and see what wireless network card you have. Then see if you can get an updated version.

 

[AdvancedSetup]

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Thanks