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Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

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-The Malwarebytes Forum Team

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Greetings,

I'm not sure why this happened, however you should be able to reactivate the Premium features by opening Malwarebytes and following the procedures outlined in this support article.

Please let us know if you have any trouble or if any other problems occur.  It would also be a good idea to ensure that you have the latest version installed.  You may do so by opening Malwarebytes and navigating to Settings>Application and clicking on the Install Application Updates button and allowing it to download and install any updates which might be available.  Once it is complete, if any updates were found, restart your computer to ensure that all of the new components are loaded into memory and verify that your license is still activated and that protection is enabled.  You should also verify that it shows the following version information under Settings>About:

update.png.1e6d1e210d014351b7c031ba0a83c5ef.png

I hope the issue is resolved, but please let us know if it is not.

Thanks

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