A Person Ratted My Pc

[LukeDdz]

Hello,

So A Person I Added On Discord Sent Me Some Kinda File He said Just For a test when i opened it Nothing Happend Then a couple of hrs Later, My Internet started getting very slow He got Acces to my save'd paswords no idea how i think by remote controlling my pc Plus he placed a malware in my pc which i cant find When ever i Scan my pc and delete the viruse's A Couple of hr's later the virus keeps coming back and making my internet connection Slow I Need Help Very Badly. 

[kevinf80]

Hello LukeDdz and welcome to Malwarebytes, Continue with the following: If you do not have Malwarebytes installed do the following: Download Malwarebytes version 3 from the following link: https://www.malwarebytes.com/mwb-download/thankyou/ Double click on the installer and follow the prompts. If necessary select the Blue Help tab for video instructions.... When the install completes or Malwarebytes is already installed do the following: Open Malwarebytes, select > "settings" > "protection tab" Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on.... Go back to "DashBoard" select the Blue "Scan Now" tab...... When the scan completes quarantine any found entries... To get the log from Malwarebytes do the following:   Click on the Report tab > from main interface. Double click on the Scan log which shows the Date and time of the scan just performed. Click Export > From export you have two options: Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply   Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply… Next, Download AdwCleaner by Malwarebytes onto your Desktop. Or from this Mirror   Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users) Accept the EULA (I accept), then click on Scan Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply Next, Download Farbar Recovery Scan Tool and save it to your desktop. Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way... Be aware FRST must be run from an account with Administrator status...   Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Make sure Addition.txt is checkmarked under "Optional scans"   Press Scan button to run the tool.... It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The tool will also make a log named (Addition.txt) Please attach that log to your reply. Let me see those logs in your reply... Thank you, Kevin....

[LukeDdz]

Okay, Here are the results

 

 

MalwareBytes.txt

AdwCleaner[C00].txt

Addition.txt

FRST.txt

[kevinf80]

Thanks for thosse logs....

Malwarebytes log shows "No Action Taken" against found entries... Is that correct...?

Primary log from FRST "frst.txt" is not complete, can you run FRST again and attach the new log "frst.txt"

Thank you,

Kevin...

[LukeDdz]

Oh Okay, Here 

FRST.txt

[kevinf80]

Upload a File to Virustotal Go to http://www.virustotal.com/   Click the Choose file button Navigate to the file C:\Users\Lukas\AppData\Roaming\system32 helper\System32 helper.exe Click the Scan it tab If you get a message saying File has already been analyzed: click Reanalyze file now Copy and paste the URL address back here please.

[LukeDdz]

When i go into Appdata/Roamimg , theres no System32 helper.

[kevinf80]

Did you install that software, if so what are its functions...?

[LukeDdz]

No, I Did Not Install it.

[LukeDdz]

But, I Found Something Intresting A Folder Which I Never Noticed, It Logs the things i do 

[kevinf80]

Just checking over your FRST logs, can you zip up the folder in the screen shot and attach to a reply... Also you have AVG and Avast installed, one should be removed...

[LukeDdz]

Okay, Here 

7EA8F418-2358-4A94-AF07-B17B401B988D.rar

[kevinf80]

Thanks for those logs, continue as follows:

If Sandboxie is active please disable before running FRST and Zemana.

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Please download Zemana AntiMalware and save it to your Desktop.   Install the program and once the installation is complete it will start automatically. Without changing any options, press Scan to begin. After the short scan is finished, if threats are detected press Next to remove them. Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please re-boot your computer manually.   Open Zemana AntiMalware again. Click on icon and double click the latest report. Now click File > Save As and choose your Desktop before pressing Save. Attach saved report in your next message. Next, You have AVG, Avast and Avira installed. Two of those need to be uninstalled, let me know which ones and i`ll list removal tools for you... Post logs from FRST fix and Zemana..

fixlist.txt

[LukeDdz]

Okay, Here's The Logs

And I Would Like To Remove The Avg and Avira.

Fixlog.txt

Zemana Log.txt

[kevinf80]

Thanks for those logs, continue with the following:

How to remove AVG - https://www.avg.com/en-us/utilities How to remove Avira - http://www.avira.com/en/support-for-free-knowledgebase-detail/kbid/88 Next, When AVG and Avira are uninstalled run FRST again... Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt"

[LukeDdz]

Mkay, Here 

FRST.txt

Addition.txt

[kevinf80]

Thanks for those logs LukeDdz,

continue:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop Ensure to get the correct version for your system.... https://www.microsoft.com/en-gb/download/malicious-software-removal-tool-details.aspx Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window In the "Scan Type" window, select Quick Scan Perform a scan and Click Finish when the scan is done. Retrieve the MSRT log as follows, and post it in your next reply: 1) Select the Windows key and R key together to open the "Run" function 2) Type or Copy/Paste the following command to the "Run Line" and Press Enter: notepad c:\windows\debug\mrt.log The log will include log details for each time MSRT has run, we only need the most recent log by date and time....   Let me see those logs in your reply, also tell me if you have any remaining issues or concerns with your system   One other point, Zemana and SpyBot S&D may clash with your security setup of Avast and Malwarebytes. Either turn off realtime protection of Zemana and SpyBot, or better still uninstall them...   Thank you,   Kevin...

fixlist.txt

[LukeDdz]

Here. 

Fixlog.txt

mrt.log

[kevinf80]

One more fix with FRST:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply

Let me know how your system is performing, also if any issues or concerns...

fixlist.txt

[LukeDdz]

Okay Here. 

Fixlog.txt

[kevinf80]

Let me know how your system is performing, also if any issues or concerns... ?

[LukeDdz]

My system is performing actually good now, Thank You very Much For your help i appreciate it alot. 

[kevinf80]

Thanks for the update LukeDdz, run the following to clean up...

Download "Delfix by Xplode" and save it to your desktop. Or use the following if first link is down: "Delfix link mirror" If your security program alerts to Delfix either, accept the alert or turn your security off. Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator Make Sure the following items are checked:   Remove disinfection tools <----- this will remove tools we may have used. Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created. Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection Now click on "Run" and wait patiently until the tool has completed. The tool will create a log when it has completed. We don't need you to post this. Any remnant files/logs from tools we have used can be deleted… Next, Read the following links to fully understand PC Security and Best Practices, you may find them useful.... Answers to Common Security Questions and best Practices Do I need a Registry Cleaner? Take care and surf safe Kevin...

[AdvancedSetup]

Glad we could help.

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Thanks