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noncy1

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  • Root Admin

Hello @noncy1

Please run the following for me so that I can see what might be going on with your system.

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

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# Malwarebytes AdwCleaner 7.2.3.1
# -------------------------------
# Build:    09-03-2018
# Database: 2018-09-17.2 (Cloud)
# Support: https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Clean
# -------------------------------
# Start:    09-19-2018
# Duration: 00:00:02
# OS:       Windows 7 Home Premium
# Cleaned:  0
# Failed:   0


***** [ Services ] *****

No malicious services cleaned.

***** [ Folders ] *****

No malicious folders cleaned.

***** [ Files ] *****

No malicious files cleaned.

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks cleaned.

***** [ Registry ] *****

No malicious registry entries cleaned.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries cleaned.

***** [ Chromium URLs ] *****

No malicious Chromium URLs cleaned.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries cleaned.

***** [ Firefox URLs ] *****

No malicious Firefox URLs cleaned.


*************************

[+] Delete IFEO
[+] Delete Prefetch
[+] Delete Tracing Keys
[+] Reset BITS
[+] Reset Windows Firewall
[+] Reset Hosts File
[+] Reset IPSec
[+] Reset Chromium Policies
[+] Reset IE Policies
[+] Reset Proxy Settings
[+] Reset TCP/IP
[+] Reset Winsock

*************************

AdwCleaner[S00].txt - [1341 octets] - [26/05/2018 11:58:48]
AdwCleaner[C00].txt - [1428 octets] - [26/05/2018 11:59:02]
AdwCleaner[S01].txt - [1249 octets] - [26/05/2018 12:03:07]
AdwCleaner[S02].txt - [1249 octets] - [26/05/2018 12:08:43]
AdwCleaner[C02].txt - [1527 octets] - [26/05/2018 12:09:08]
AdwCleaner[S03].txt - [1249 octets] - [26/05/2018 12:37:51]
AdwCleaner[C03].txt - [1527 octets] - [26/05/2018 12:38:17]
AdwCleaner[S04].txt - [1249 octets] - [29/05/2018 12:02:11]
AdwCleaner[C04].txt - [1527 octets] - [29/05/2018 12:02:33]
AdwCleaner[S05].txt - [1249 octets] - [31/05/2018 16:22:16]
AdwCleaner[S06].txt - [1249 octets] - [11/06/2018 08:29:48]
AdwCleaner[S07].txt - [1920 octets] - [19/06/2018 15:30:55]
AdwCleaner[S08].txt - [1981 octets] - [01/07/2018 10:46:50]
AdwCleaner[C08].txt - [2320 octets] - [01/07/2018 10:47:17]
AdwCleaner[S09].txt - [2103 octets] - [12/07/2018 10:18:29]
AdwCleaner_Debug.log - [48262 octets] - [13/09/2018 18:04:28]
AdwCleaner[S10].txt - [2226 octets] - [13/09/2018 18:06:14]
AdwCleaner[C10].txt - [2630 octets] - [13/09/2018 18:06:24]
AdwCleaner[S11].txt - [2357 octets] - [17/09/2018 19:05:27]
AdwCleaner[C11].txt - [2760 octets] - [17/09/2018 19:05:56]
AdwCleaner[S12].txt - [2479 octets] - [19/09/2018 12:33:31]
AdwCleaner[S13].txt - [2540 octets] - [19/09/2018 12:36:54]

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C13].txt ##########
 

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  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

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Thanks

 

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