Jump to content

Window virus pop up window


sunsets

Recommended Posts

I hope someone can help me.

I got one of the Windows virus pop up window. I immediately closed the window and ran Avast, MWB, and Hitman Pro. They didn’t find anything. I then went to various web sites and none of my passwords would work. I tried it on a different computer, and the same thing. However, the passwords worked on my iPhone and iPad. On my main computer, I uninstalled Avast. I installed Bitdefender and Adwcleaner and ran them. They also found nothing.

I called my brother who works in IT but lives in another state. He logged into my computer remotely and looked around. He said he couldn’t find anything. He opened up notepad and typed in a user name and password. He had me do the same. The passwords then worked for the various web sites except for Instagram. I always get Suspicious Activity Log In Attempt. I have to enter my email for security code and reset my password every time I want to log back in.

Even though nothing was found, I want to know why my passwords wouldn’t work on two different computers.

I’m paranoid about this because I bank, shop, and pay bills online.

FRST.txt

Addition.txt

Link to post
Share on other sites

Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Your logs are clean.

If using Firefox check your password for Instagram or Facebook.
https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-and-import

It it has been changed and you cannot get to Instagram I suggest you check with them.

Link to post
Share on other sites

  • 2 weeks later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.