BitaXileka Posted September 8, 2018 ID:1268447 Share Posted September 8, 2018 (edited) Hello, so I got a brand new pc and for some reason my malwarebytes found a 2 files that were under the category of "PUP" and it said Trojan.downloader.BDB. My pc is also super slow and freezes a lot and IT IS NEW! I have no idea what to do... Im so afraid theres still some trojan left in here ... Edited September 8, 2018 by BitaXileka Link to post Share on other sites More sharing options...
kevinf80 Posted September 8, 2018 ID:1268449 Share Posted September 8, 2018 Hello BitaXileka and welcome to Malwarebytes, Continue with the following: If you do not have Malwarebytes installed do the following: Download Malwarebytes version 3 from the following link:https://www.malwarebytes.com/mwb-download/thankyou/ Double click on the installer and follow the prompts. If necessary select the Blue Help tab for video instructions.... When the install completes or Malwarebytes is already installed do the following: Open Malwarebytes, select > "settings" > "protection tab" Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on.... Go back to "DashBoard" select the Blue "Scan Now" tab...... When the scan completes quarantine any found entries... To get the log from Malwarebytes do the following: Click on the Report tab > from main interface. Double click on the Scan log which shows the Date and time of the scan just performed. Click Export > From export you have two options:Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your replyText file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply… Next, Download AdwCleaner by Malwarebytes onto your Desktop. Or from this Mirror Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users) Accept the EULA (I accept), then click on Scan Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply Next, Download Farbar Recovery Scan Tool and save it to your desktop. Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.htmlNote: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way... Be aware FRST must be run from an account with Administrator status... Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Make sure Addition.txt is checkmarked under "Optional scans" Press Scan button to run the tool.... It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The tool will also make a log named (Addition.txt) Please attach that log to your reply. Let me see those logs in your reply... Thank you, Kevin.... Link to post Share on other sites More sharing options...
BitaXileka Posted September 8, 2018 Author ID:1268452 Share Posted September 8, 2018 34 minutes ago, kevinf80 said: Hello BitaXileka and welcome to Malwarebytes, Continue with the following: If you do not have Malwarebytes installed do the following: Download Malwarebytes version 3 from the following link:https://www.malwarebytes.com/mwb-download/thankyou/ Double click on the installer and follow the prompts. If necessary select the Blue Help tab for video instructions.... When the install completes or Malwarebytes is already installed do the following: Open Malwarebytes, select > "settings" > "protection tab" Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on.... Go back to "DashBoard" select the Blue "Scan Now" tab...... When the scan completes quarantine any found entries... To get the log from Malwarebytes do the following: Click on the Report tab > from main interface. Double click on the Scan log which shows the Date and time of the scan just performed. Click Export > From export you have two options:Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your replyText file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply… Next, Download AdwCleaner by Malwarebytes onto your Desktop. Or from this Mirror Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users) Accept the EULA (I accept), then click on Scan Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply Next, Download Farbar Recovery Scan Tool and save it to your desktop. Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.htmlNote: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way... Be aware FRST must be run from an account with Administrator status... Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Make sure Addition.txt is checkmarked under "Optional scans" Press Scan button to run the tool.... It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The tool will also make a log named (Addition.txt) Please attach that log to your reply. Let me see those logs in your reply... Thank you, Kevin.... Hello and thanks for replying quickly! Here's the logs (The adwcleaner one didnt detect anything though) Malwarebytes log.txt Addition.txt FRST.txt Link to post Share on other sites More sharing options...
kevinf80 Posted September 9, 2018 ID:1268480 Share Posted September 9, 2018 FRST logs do not show any obvious malware or infection, one scan please to double check your system: Download Sophos Free Virus Removal Tool and save it to your desktop. If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete..... Please Do Not use your PC whilst the scan is in progress.... This scan is very thorough so may take several hours... Double click the icon and select Run Click Next Select I accept the terms in this license agreement, then click Next twice Click Install Click Finish to launch the program Once the virus database has been updated click Start Scanning If any threats are found click Details, then View log file... (bottom left hand corner) Copy and paste the results in your reply Close the Notepad document, close the Threat Details screen, then click Start cleanup Click Exit to close the program If no threats were found please confirm that result.... The Virus Removal Tool scans the following areas of your computer: Memory, including system memory on 32-bit (x86) versions of Windows The Windows registry All local hard drives, fixed and removable Mapped network drives are not scanned. Note: If threats are found in the computer memory, the scan stops. This is because further scanning could enable the threat to spread. You will be asked to click Start Cleanup to remove the threats before continuing the scan. Saved logs are found here: C:\ProgramData\Sophos\Sophos Virus Removal Tool\Logs Thank you, Kevin Link to post Share on other sites More sharing options...
BitaXileka Posted September 9, 2018 Author ID:1268513 Share Posted September 9, 2018 5 hours ago, kevinf80 said: FRST logs do not show any obvious malware or infection, one scan please to double check your system: Download Sophos Free Virus Removal Tool and save it to your desktop. If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete..... Please Do Not use your PC whilst the scan is in progress.... This scan is very thorough so may take several hours... Double click the icon and select Run Click Next Select I accept the terms in this license agreement, then click Next twice Click Install Click Finish to launch the program Once the virus database has been updated click Start Scanning If any threats are found click Details, then View log file... (bottom left hand corner) Copy and paste the results in your reply Close the Notepad document, close the Threat Details screen, then click Start cleanup Click Exit to close the program If no threats were found please confirm that result.... The Virus Removal Tool scans the following areas of your computer: Memory, including system memory on 32-bit (x86) versions of Windows The Windows registry All local hard drives, fixed and removable Mapped network drives are not scanned. Note: If threats are found in the computer memory, the scan stops. This is because further scanning could enable the threat to spread. You will be asked to click Start Cleanup to remove the threats before continuing the scan. Saved logs are found here: C:\ProgramData\Sophos\Sophos Virus Removal Tool\Logs Thank you, Kevin It said my computer is clean! There are no threats Link to post Share on other sites More sharing options...
kevinf80 Posted September 9, 2018 ID:1268537 Share Posted September 9, 2018 That update is good news, how is your PC behaving presently, any odd or erratic behaviour...? Link to post Share on other sites More sharing options...
BitaXileka Posted September 10, 2018 Author ID:1268640 Share Posted September 10, 2018 20 hours ago, kevinf80 said: That update is good news, how is your PC behaving presently, any odd or erratic behaviour...? yes it is!! The pc is acting normal but pretty slow and freezes a lot even though i noticed this happening when i opened it straight after buying it, im going to the tech store today to see whats happening! Anyways thanks for all the help you provided :) Link to post Share on other sites More sharing options...
kevinf80 Posted September 10, 2018 ID:1268641 Share Posted September 10, 2018 Maybe is worth trying your system in "Clean Boot" mode, that is all none Microsoft services disabled; see how it responds in that mode. Instructions at the following link: https://support.microsoft.com/en-gb/help/929135/how-to-perform-a-clean-boot-in-windows Link to post Share on other sites More sharing options...
BitaXileka Posted September 10, 2018 Author ID:1268688 Share Posted September 10, 2018 4 hours ago, kevinf80 said: Maybe is worth trying your system in "Clean Boot" mode, that is all none Microsoft services disabled; see how it responds in that mode. Instructions at the following link: https://support.microsoft.com/en-gb/help/929135/how-to-perform-a-clean-boot-in-windows Thanks for the tip! Fortunately I sent my pc to the tech store and they will do a factory reset and update everything! Link to post Share on other sites More sharing options...
kevinf80 Posted September 10, 2018 ID:1268689 Share Posted September 10, 2018 Thanks for the update, good to hear you`ve sorted out a fix... Regards, Kevin... Link to post Share on other sites More sharing options...
BitaXileka Posted September 10, 2018 Author ID:1268690 Share Posted September 10, 2018 1 minute ago, kevinf80 said: Thanks for the update, good to hear you`ve sorted out a fix... Regards, Kevin... And once again thank you for all your help! Link to post Share on other sites More sharing options...
kevinf80 Posted September 17, 2018 ID:1269904 Share Posted September 17, 2018 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
Recommended Posts