supertonk Posted September 7, 2018 ID:1268157 Share Posted September 7, 2018 Morning, I have tried to start m/b on puter but it wont launch. All I get is a couple of spins of the search icon then it disappears. Any ideas?. Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted September 7, 2018 Staff ID:1268158 Share Posted September 7, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!" Click the Advanced Options link Click the Gather Logs button A progress bar will appear and the program will proceed to gather troubleshooting information from your computer Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
supertonk Posted September 7, 2018 Author ID:1268160 Share Posted September 7, 2018 As requested. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Solution supertonk Posted September 7, 2018 Author Solution ID:1268166 Share Posted September 7, 2018 48 minutes ago, supertonk said: Morning, I have tried to start m/b on puter but it wont launch. All I get is a couple of spins of the search icon then it disappears. Any ideas?. Thx but a reboot sorted problem. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 7, 2018 Root Admin ID:1268168 Share Posted September 7, 2018 Great, glad to hear @supertonk I'll go ahead then and close your topic, but if you do need further help please let us know. Take care Ron Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 7, 2018 Root Admin ID:1268169 Share Posted September 7, 2018 Closing this topic as it's been resolved. Link to post Share on other sites More sharing options...
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