mcafee web advisor stopped me logging in to Malwarebytes

[solomod]

This morning a pop-up appeared on my desktop - it looked as if it was Malwarebyte pop-up from the taskbar. It said that Malwarebytes "Safe Search" was turned off and click here to turn off. I have had Malwarebytes for years and never seen Safe Search - opened Malwarebytes (Premium) and running as normal. So unckecked the box in the pop-up and closed the pop-up. What it did, I think, was to install Mcafee Web Advisor. I then found that my log-in to to the Malwarebytes forums was locked.

I looked in Auto Manager on Revo Uninstaller and there was a Mcafee web adviser running - haven't had Mcafee since I discovered Malwarebytes so used Revo to uninstall program and clean the registry. Reboot computer and I can log-in to Malwarebytes again.

Whatever installed Mcafee was not detected by Malwarebytes. I ran two full scans after discovering that I could not log-in to Malwarebytes and nothing was picked up.

Running Win 7 Pro 64-bit, HP Z600 work station, Malwarebytes Premium, Microsoft Security Essentials and Windows Firewall.

[Malwarebytes]

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[dcollins]

Can you provide the logs above? We don't install Mcafee and we don't have a "Safe Search" product

[solomod]

Hi,

File attached. I don't know how Mcafee arrived - I definitely didn't ask for it.

Many thanks for your help,

David

mbst-grab-results.zip

[dcollins]

Nothing jumps out malicious, but I do see that you installed some free video editing software recently. A lot of times these types of software come bundled with additional software, such as the Mcafee Scanner, and install it alongside. This seems like the most logical explanation of where that came from.

2018-08-24 16:20 - 2018-08-24 16:20 - 000000000 ____D C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Icecream Media Converter
2018-08-24 16:20 - 2018-08-24 16:20 - 000000000 ____D C:\Program Files (x86)\Icecream Media Converter
2018-08-24 16:02 - 2018-08-24 16:02 - 000000000 ____D C:\Users\David\AppData\Local\FreemakeVideoConverter
2018-08-24 16:01 - 2018-09-05 11:12 - 000000000 ____D C:\ProgramData\McAfee
2018-08-24 16:01 - 2018-08-24 16:02 - 000000000 ____D C:\Users\David\Documents\Freemake

 

Edited September 5, 2018 by dcollins

[solomod]

So I did - I took them off almost immediately but the damage was done. I'm 70 now and I thought I had those freebie things sorted - I always use custom install and clear all the check boxes. But perhaps I cleared one when I should have left checked.

But I'm sure Web Advisor was interfering with Malwarebytes.

Many thanks for your help,

David