Jump to content

How to get Malwarebytes Free WITHOUT the free 14 days premium trial

Recommended Posts

Dear Community,

I am an avast free antivirus user but want to do an additional malwarebytes free scan occasionally.

I read that the Premium version of malwarebytes does not work problem-free together with avast, because both of them have a real time scanner included (and there are a few news that this problem got worse in the last days).

This is why I just want to perform the free malwarebytes scan once in a while.

But the website says, that the free-version of malwarebytes will also have activated the premium version for the first 14-days (which would result in a parallel real time scan of avast and malwarebytes which I would like to avoid.)

Is there any way to activate just the free version without the premium trial?


Thanks in advance,


Link to post
Share on other sites

  • Staff

***This is an automated reply***


Thanks for posting in the Malwarebytes 3 Help forum.


If you are having technical issues with our Windows product, please do the following: 


If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download Malwarebytes Support Tool
  • Once the file is downloaded, open your Downloads folder/location of the downloaded file
  • Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  • Place a checkmark next to Accept License Agreement and click Next
  • You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
  • Click the Advanced Options link

    welcome mbst.png
  • Click the Gather Logs button

  • A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
  • Upon completion, click OK
  • A file named mbst-grab-results.zip will be saved to your Desktop
  • Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:

     notify me.jpeg  

    Click "Reveal Hidden Contents" below for details on how to attach a file:

    To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.


One of our experts will be able to assist you shortly.


If you are having licensing issues, please do the following: 


For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 


Thanks in advance for your patience.

-The Malwarebytes Forum Team

Link to post
Share on other sites

Thanks a lot for your quick answer!


I have 2 questions left:

1.) is it a good idea to make an occasional scan with malwarebytes free if you have avast free on your computer?

2.)And if I want to do a clean uninstall of malwarebytes afterwards is the procedure from https://forums.malwarebytes.com/topic/235914-uninstall-wont-work/?tab=comments#comment-1266331 still the correct way for a complete removal from a windows 10 computer?

Because I learnt that the "normal" uninstall process via "programs-->uninstall a program" (descriped here: https://support.malwarebytes.com/docs/DOC-1034) does not work completely for some AV-programs.

So what way of uninstalling malwarebytes is the best?


kind regards


Link to post
Share on other sites

  • Staff

Yes, it is highly recommended to perform occasional scans with Malwarebytes Free as some antiviruses might miss some threats -


Personally, I am always going for the "normal" uninstall process, but you can also use mb-clean to remove MB if you want. :)

Link to post
Share on other sites

thanks again for your answer,

I read a little in your support forum and stumbled over this topic/post: https://forums.malwarebytes.com/topic/236112-cannot-open-malwarebytes-3512522-premium/?do=findComment&comment=1267383


As far as I understand it, this issue should not affect me as I don't use malwarebytes premium (and just want to da the free scan), right?

Edited by cacao123
Link to post
Share on other sites

  • Staff

Yes, that is correct. :)

22 hours ago, bdubrow said:

We have been working closely with Avast on this problem. They have discovered an issue with their driver implementation and are working on getting a fix released. They were not able to provide specific timing for this update yet. For any further details please reach out to Avast directly.

In the meantime, we continue to recommend disabling Avast's Real Site feature as the best work-around.


Link to post
Share on other sites

  • 5 months later...

I am often annoyed when the update is available, but after the download I learn that the premium version was installed.

I uninstalled and installed it again, which was a waste of time (obviously). 

Thank you for the link that describes how to turn off the trial version, but it needs updating.  The 2019 interface pretty much omits the last two steps.


Thank you.

Link to post
Share on other sites

  • 1 year later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.