Multiple instances of Malwarebytes in Systray.

[earthenox]

Hi there,

This afternoon I've had something peculiar happen.  Not too sure if there's recently been any kind of program update of MB3 product in the last 24 hours or so (side note: was having the mb3cut.dll problem others were having in the past month on multiple computers but reinstalling the latest file from the website appeared to have fixed that problem, currently have the full paid version which renews annually, two subscriptions covering 6 pc's), however today I'm getting multiple instances of the Malwarebytes icon showing up in my system tray, some with a red exclamation mark, always one without (which is the current running process without any 'problems' however I'm unable to get the program to give me any interface whatsoever, no matter how I attempt to open it).  Hovering over the system tray removes all of the icons which have the red exclamation mark on them. Have had to quit the actual application running in the Systray as it's reaching the point where it's regularly taking focus out of a full-screen (windowed) program currently running (World of Warcraft) a few times within a half hour period or so.  This currently only appears on my computer.  It appears none of the others I've installed it on have auto-updated yet (some are turned off), however I'm concerned that when my parents computers update automatically (they are both in their 70's and live 5 hours drive away) that I may run into problems and have to remote in and fix theirs as well.  Hence this forum post.

I'd like to add I haven't had any issue with Malwarebytes prior (been using for a number of years now) up until the previous mb3cut.dll problem, and now this one.

Program appears unresponsive when starting from the start menu after quitting the tray application, only for the icon to not show up in the systray for a period of time (2-3 minutes), then the whole process of the red exclamation marks start all over again, focus being taken out of current full-screen programs, and multiple copies of the icon showing up in the systray.  I originally captured the logs before the first lot of crashes, however when it happened a second time I did it again (so hoping there's as much info attached as possible to help you diganose the problem).

Running Windows 10 Professional x64, latest version, up-to-date via Windows Server Update Services, i7-3770, GTX950, 32 GB RAM, 256GB SSD, 2TB HDD, joined to a domain (home domain).

UAC is turned off deliberately (my music notation software requires it) and it's not something I am able to currently re-enable as it impedes on the ability for me to do my job.

Not currently logged in as a live account (although the computer has a live account enabled for diagnostic purposes should I not be able to log in with my domain account), so don't access the Store or any Store apps.

Again would like to stipulate that up until recently I've never had any issues with Malwarebytes. Haven't currently tried reinstalling. 

Logs attached.

Thanks for your time.

EDIT:  Just thought I'd add I'm only using Windows Defender and MB3 (ie. not Avast/AVG/etc)

 

mbst-grab-results.zip

Edited September 4, 2018 by earthenox
Clarification

[Malwarebytes]

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[earthenox]

Just thought I'd let you know that since reinstalling mb3-setup-consumer-3.5.1.2522-1.0.441-1.0.6623.exe on top of the current install it seems to have fixed the issue (so far at least, will post if there is any further issues).

For what it's worth I had to reinstall mb3-setup-consumer-3.5.1.2522-1.0.421-1.0.6489 on 25th August to fix the last issue I had (with the mb3cut.dll missing).  Unsure if it was installer related but hopefully the logs provided earlier will help shed some light on it.

Thanks again.

[Firefox]

Hello and Welcome!

They did release a new component update last Wednesday and it caused this bug on some computers where it would show two tray icons... if you hovered over then it would go away.  More than likely your computer updated the component update and why you saw this.

 

[earthenox]

Awesome, thanks very much for the heads up, appreciate it.

[Firefox]

Your welcome, glad to be of service...