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Hey Guys,

I have a concern about Malwarebytes.

Lately within the few days or so, Windows 10 startup is noticeably slow. I get a black screen with just my mouse arrow for about maybe 10 minutes before startup is complete when I can see my desktop icons.

Windows finally loads and I decide to check the task manager. It shows my disk usage at 100% or so.

I also open Malwarebytes and notice that it's in the middle of a 17 minute scan. It never used to run a scan while i'm doing an initial startup, but I let it finish which it did normally. Never finds anything and afterwards the system seems to run normally and the disk usage decreases.
Should I turn off the Malwarebytes setting, "Start Malwarebytes at Windows startup"?

Has Malwarebytes been updated lately? I never used to have this problem.

System restart behaves normally.

I am a Malwarebytes Premium customer.

This is the current version I'm running on:

Malwarebytes version 3.5.1.2522
Component Package version 1.0.421
Update Package version 1.0.6615

Thank you so much.

Edited by geekGirl999

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

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Hello and Welcome!

Please provide the requested logs from post #2 above for better support...

18 hours ago, geekGirl999 said:

Has Malwarebytes been updated lately? I never used to have this problem.

Yes there has been an update...

Download the Latest MB3 v3.5.1.2522 CU 1.0.441 from ->>RIGHT HERE<<-

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Thank you for getting back to me.

I updated my version to the one you left a link to in your previous reply.

I am now running:

Malwarebytes version 3.5.1.2522
Component Package version 1.0.441
Update Package version 1.0.6629

I then ran the Malwarebytes Support Tool program and I have attached the zip log files below.

mbst-grab-results.zip

Edited by geekGirl999

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I just wanted to add that the computer started up with no delay today. I did not have to  change my setting to not run Malwarebytes at startup, however, I did delete my scheduled scan even though I'm not sure if that was part of the problem. 

I will keep an eye on my startups because sometimes these issues are intermittent, so if it reoccurs, I will report back.

Could you please tell me where on the Malwarebytes website can I find out if I'm running the current version of Malwarebytes so I can check that out before I open a ticket or post on the forum? In my settings, I thought it is supposed to upgrade automatically, but apparently it doesn't.

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47 minutes ago, geekGirl999 said:

Could you please tell me where on the Malwarebytes website can I find out if I'm running the current version of Malwarebytes so I can check

The main site really does not post it... you can follow this thread, that's where they usually make announcements..

 

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I just wanted to add that I ran a scan using the Malwarebytes AdwCleaner and it found two PUP items from my computer:

# -------------------------------
# Malwarebytes AdwCleaner 7.2.3.1
# -------------------------------
# Build:    09-03-2018
# Database: 2018-09-01.1 (Cloud)
# Support:  https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Scan
# -------------------------------
# Start:    09-04-2018
# Duration: 00:02:00
# OS:       Windows 10 Home
# Scanned:  41852
# Detected: 2


***** [ Services ] *****

No malicious services found.

***** [ Folders ] *****

No malicious folders found.

***** [ Files ] *****

No malicious files found.

***** [ DLL ] *****

No malicious DLLs found.

***** [ WMI ] *****

No malicious WMI found.

***** [ Shortcuts ] *****

No malicious shortcuts found.

***** [ Tasks ] *****

No malicious tasks found.

***** [ Registry ] *****

No malicious registry entries found.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries found.

***** [ Chromium URLs ] *****

PUP.Optional.Legacy             Ask
PUP.Optional.Legacy             AOL

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries found.

***** [ Firefox URLs ] *****

No malicious Firefox URLs found.


AdwCleaner[S00].txt - [1281 octets] - [12/05/2018 14:45:46]
AdwCleaner[C00].txt - [1368 octets] - [12/05/2018 14:48:47]
AdwCleaner[S01].txt - [1242 octets] - [12/05/2018 15:02:40]
AdwCleaner[S02].txt - [1242 octets] - [12/05/2018 16:00:07]
AdwCleaner[S03].txt - [1242 octets] - [12/05/2018 17:12:52]
AdwCleaner[C03].txt - [1367 octets] - [12/05/2018 17:13:14]
AdwCleaner[S04].txt - [1242 octets] - [02/06/2018 19:00:33]
AdwCleaner[C04].txt - [1367 octets] - [02/06/2018 19:01:20]
AdwCleaner[S05].txt - [1730 octets] - [03/07/2018 13:35:51]
AdwCleaner[C05].txt - [1916 octets] - [03/07/2018 13:36:19]
AdwCleaner[S06].txt - [1852 octets] - [20/07/2018 20:17:40]
AdwCleaner[C06].txt - [2038 octets] - [20/07/2018 20:18:12]
AdwCleaner[S07].txt - [2102 octets] - [25/07/2018 14:01:23]
AdwCleaner[C07].txt - [2250 octets] - [25/07/2018 14:02:07]
AdwCleaner[S08].txt - [2096 octets] - [27/07/2018 23:56:46]
AdwCleaner[S09].txt - [2157 octets] - [28/07/2018 21:53:49]
AdwCleaner[C09].txt - [2343 octets] - [28/07/2018 21:54:11]
AdwCleaner[S10].txt - [2279 octets] - [29/07/2018 12:27:15]
AdwCleaner[S11].txt - [2340 octets] - [29/07/2018 15:30:47]

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S12].txt ##########

 

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Just for additional info, they do actually publish the release history for Malwarebytes 3 and other products here, however they only tend to document major release versions, not component updates and patches.  It's similar to how Microsoft publishes documentation on the release history of Windows for each major version and its service packs only, not documenting the various individual update versions/components in their release history.  I believe it's mainly because component updates are just specific patches for certain files/components of the software, not major product versions where most or all of the files are changed/updated.

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