Jump to content

Recommended Posts

  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download Malwarebytes Support Tool
  • Once the file is downloaded, open your Downloads folder/location of the downloaded file
  • Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  • Place a checkmark next to Accept License Agreement and click Next
  • You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
  • Click the Advanced Options link

    welcome mbst.png
     
  • Click the Gather Logs button

    gatherlogs.png
     
  • A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
  • Upon completion, click OK
  • A file named mbst-grab-results.zip will be saved to your Desktop
  • Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:

     notify me.jpeg  


    Click "Reveal Hidden Contents" below for details on how to attach a file:
     
    Spoiler

    To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

    mb_attach.jpg.220985d559e943927cbe3c078b
     

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

Link to post
Share on other sites

54 minutes ago, Xauma95 said:

My web protection sometimes blocks some things i some webs and sometimes if i go back to those webs it doen's block anything, for example sometimes blocks adf.ly and sometimes it doesn't

On chrome it doen's block anything only the malwarebytes ip test web and now the same happens on firefox, only works with the malwarebytes ip test web

Edited by Xauma95
mistake
Link to post
Share on other sites

Thanks for the logs, please be patient while the team reviews them.  On that note, it is possible that when you first visited the site, an ad/host block was encountered due to a block of a malicious ad/host on the site, and the second time there was no block as it was probably a different ad/host

Link to post
Share on other sites

4 minutes ago, dcollins said:

There is a known conflict with the latest version of Avast, which I see on your system. Can you please go into Avast and under Menu -> Settings -> Components, disable Real Site protection? You will most likely need to reboot after disabling that, then see if your protection improves

Yeah, that works, why is this happening? will be there any fix soon? Thanks by the way hehehe

Edited by Xauma95
correct
Link to post
Share on other sites

7 hours ago, dcollins said:

You will be less protected from Avast with that protection disabled, but it's a double protection from both Avast and Malwarebytes so they're overlapping.

As for the fast startup issue, thanks for letting us know. We've been tracking that bug for awhile but don't have a solution yet

OK thanks, so please let us know when a fix came out. Would you recomend me to install the mbam web extension? or will it has conflicts with mbam web protection?

Edited by Xauma95
correct
Link to post
Share on other sites

The Malwarebytes browser extension does not conflict with Malwarebytes Web Protection and in fact was designed to work in tandem with it so that browsing performance is improved when using both of them together (though it obviously also works by itself) so you may use them together if you wish.  I've been using the two of them together for several months now and have had no problems with them.

Link to post
Share on other sites

46 minutes ago, exile360 said:

The Malwarebytes browser extension does not conflict with Malwarebytes Web Protection and in fact was designed to work in tandem with it so that browsing performance is improved when using both of them together (though it obviously also works by itself) so you may use them together if you wish.  I've been using the two of them together for several months now and have had no problems with them.

OK thanks, I will try it

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.