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Management console scan of pc has different results


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Hi,

 

I logged into the MalwareBytes Management Console and doing a quick and full scan of the user’s computer and resulted in no threats. I remotely logged into the user’s computer and ran MalwareBytes, and was able to find some malicious software.

 

I went into the MalwareBytes Management Console’s Default Policy and went under “Scanner” tab to find a list of what’s scanned, and we have following checked:

Scan memory objects

scan startup objects

Scan registry objects

Scan file system objects

Scan additional items against heuristics

enable scanning inside archives

Enable advanced heuristics engine

Action for potentially unwanted programs: Show results and check for remove

Action for potentially unwanted modifications: Show results and check for remove

Action for peer to peer : Don't show

 

What settings should we have in the console to get the same results of the scans?

 

Thank You :)

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Hi @j_french, are you selecting remove threats found in your scan option for on-demand and scheduled scans in addition to the scanner options of what to look for? You may also be facing something that is only live in that particular user's profile and not from the system account that would normally run the scans you send from MBMC. Browser items commonly do this.

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  • 1 month later...

Hi Dyllon

How do we check to see if we are selecting to remove threats found in scan option for on-demand and scheduled scans in addition to the scanner options?  Under the scanner tab we have checked everthing:

Scan mem objects

Scan startup objects 

Scan registry objects

Scan file system objects

Scan additional items against heuristics

Enable scan inside archives

Enable advanced heuristics engine

Thank You

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