Jump to content

MALWAREBYTES version 3 locked up explore.exe

Gt-truth
 Share

Recommended Posts

Gt-truth

Gt-truth

Posted
Posted (edited)

Hi

first off , MALWRAEWBYTES was uninstalled from my system due to new problem’s occurs with the update of components (3.5.1.2522-1.0.421-1.0.6407) so what is just I do is to re-install MB again to make a deeper-more testing of MALWAREBYTES version 3 and I have to open the MB UI and hovering on setting > application > install application update and it take a long way to downloading of the new components update and also it take forever long time to installing ???? at all of this my internet connection gets very slowdown to crew and my Firefox web browser tabs  are won’t loading due to in fact MALWRAEWBYTES cause an bandwidth problem and my internet connectivity gets really very slow and I can’t do anything even on my own desktop because My window explore.exe isn’t responded and I know the cause of this "explore.exe" process is MALWRAEWBYTES itself . yeah , I can at least to right-click on my desktop to open the task-manager to kill all MALWRAEWBYTES.process and I have to kill both MBAM and MBAM.tray processes in order to rebooting my windows system but this won’t occur due to MALWRAEWBYTES locked up of the "EXPLORE.exe" process which I had to force powered-off my system and I then I got a black screen to have some option to start windows normally .etc anyway . I have start windows again and I get on the desktop and re-open both MALWAREBYTES and FIREFOX and yet again and I open the UI of MB and hover it again on setting > application > install application update and to no avail . still the same issue twice ????

by the way I had to boot my laptop to the safemode in order to remove MALWAREBYTES and to run MB-clean utility so just a side note : the MB-clean log file is from the safe mode of course ! :rolleyes:  

2018-08-31 13:41:02.933   mb-clean:3.1.0.1035  @ Malwarebytes. All rights reserved.
2018-08-31 13:41:03.291   Find Malwarebytes 3 installation location from C:\Program Files\Malwarebytes\Anti-Malware\.
2018-08-31 13:41:03.619   Malwarebytes self-protection module is not installed.
2018-08-31 13:41:03.619   Launching process:C:\Program Files\Malwarebytes\Anti-Malware\unins000.exe /VERYSILENT /SUPPRESSMSGBOXES /NORESTART /log="C:\Users\kkkk\AppData\Local\Temp\Mbam3x.log"
2018-08-31 13:41:03.619   Failed to launch C:\Program Files\Malwarebytes\Anti-Malware\unins000.exe /VERYSILENT /SUPPRESSMSGBOXES /NORESTART /log="C:\Users\kkkk\AppData\Local\Temp\Mbam3x.log", reason:(The system cannot find the file specified.(error=2))
2018-08-31 13:41:03.619   >>>>>> Starting 2nd phase cleanup for Malwarebytes version 3.x.x.xxxx <<<<<<
2018-08-31 13:41:03.619   HKLM\SYSTEM\CurrentControlSet\Services\ESProtectionDriver does not exist.
2018-08-31 13:41:03.619   HKLM\SYSTEM\CurrentControlSet\Services\MBAMChameleon does not exist.
2018-08-31 13:41:03.619   Trying to delete REG key: HKLM\SYSTEM\CurrentControlSet\Services\MBAMFarflt
2018-08-31 13:41:03.619   HKLM\SYSTEM\CurrentControlSet\Services\MBAMProtection does not exist.
2018-08-31 13:41:03.619   HKLM\SYSTEM\CurrentControlSet\Services\MBAMService does not exist.
2018-08-31 13:41:03.619   HKLM\SYSTEM\CurrentControlSet\Services\MBAMSwissArmy does not exist.
2018-08-31 13:41:03.619   Trying to delete REG key: HKLM\SYSTEM\CurrentControlSet\Services\MBAMWebProtection
2018-08-31 13:41:04.383   Trying to delete path C:\ProgramData\Malwarebytes\
2018-08-31 13:41:04.383   Trying to delete path C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\
2018-08-31 13:41:04.383   Trying to delete path C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Quarantine\
2018-08-31 13:41:04.383   Trying to delete file or folder: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Quarantine\
2018-08-31 13:41:04.383   Trying to delete file or folder: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\
2018-08-31 13:41:04.383   Trying to delete file or folder: C:\ProgramData\Malwarebytes\
2018-08-31 13:41:04.383   Trying to delete path C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes\
2018-08-31 13:41:04.383   Cannot delete path C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes\, reason:(The system cannot find the path specified.(error=3))
2018-08-31 13:41:04.383   Trying to delete path C:\Program Files\Malwarebytes\Anti-Malware\
2018-08-31 13:41:04.383   Trying to delete file or folder: C:\Program Files\Malwarebytes\Anti-Malware\mbshlext.dll
2018-08-31 13:41:04.383   Failed to delete C:\Program Files\Malwarebytes\Anti-Malware\mbshlext.dll, reason:(Access is denied.(error=5))
2018-08-31 13:41:04.383   Trying to delete file or folder C:\Program Files\Malwarebytes\Anti-Malware\mbshlext.dll on reboot
2018-08-31 13:41:04.383   Trying to delete file or folder: C:\Program Files\Malwarebytes\Anti-Malware\
2018-08-31 13:41:04.383   Failed to delete C:\Program Files\Malwarebytes\Anti-Malware\, reason:(The directory is not empty.(error=145))
2018-08-31 13:41:04.383   Trying to delete file or folder C:\Program Files\Malwarebytes\Anti-Malware\ on reboot
2018-08-31 13:41:04.383   Trying to delete REG key: HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\MBAMService
2018-08-31 13:41:04.383   Trying to delete REG key: HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MBAMService
2018-08-31 13:41:22.355   --------END OF LOG FILE ----------
2018-08-31 13:42:33.594   >>>>>Starting post reboot phase cleanup for Malwarebytes version 3.x.x.xxxx <<<<<<<<.
2018-08-31 13:42:33.604   Trying to delete REG key: HKCU\SOFTWARE\Malwarebytes
2018-08-31 13:42:33.604   HKLM\SYSTEM\CurrentControlSet\Services\ESProtectionDriver does not exist.
2018-08-31 13:42:33.604   HKLM\SYSTEM\CurrentControlSet\Services\MBAMChameleon does not exist.
2018-08-31 13:42:33.604   HKLM\SYSTEM\CurrentControlSet\Services\MBAMFarflt does not exist.
2018-08-31 13:42:33.604   HKLM\SYSTEM\CurrentControlSet\Services\MBAMProtection does not exist.
2018-08-31 13:42:33.604   HKLM\SYSTEM\CurrentControlSet\Services\MBAMService does not exist.
2018-08-31 13:42:33.614   HKLM\SYSTEM\CurrentControlSet\Services\MBAMSwissArmy does not exist.
2018-08-31 13:42:33.614   HKLM\SYSTEM\CurrentControlSet\Services\MBAMWebProtection does not exist.
2018-08-31 13:42:34.814   Trying to delete path C:\ProgramData\Malwarebytes\
2018-08-31 13:42:34.814   Cannot delete path C:\ProgramData\Malwarebytes\, reason:(The system cannot find the path specified.(error=3))
2018-08-31 13:42:34.814   Trying to delete path C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes\
2018-08-31 13:42:34.814   Cannot delete path C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes\, reason:(The system cannot find the path specified.(error=3))
2018-08-31 13:42:34.814   Trying to delete path C:\Program Files\Malwarebytes\Anti-Malware\
2018-08-31 13:42:34.814   Cannot delete path C:\Program Files\Malwarebytes\Anti-Malware\, reason:(The system cannot find the path specified.(error=3))
2018-08-31 13:42:46.334   --------END OF LOG FILE ----------

 

CpWz_525.png

update : when I try to forcing the system window to reboot then it goes to logoff screen and it get hang there forever and to get rid of the problem I had to completely uninstalled MALWRAEBYTES components version (3.5.1.2522-1.0.421-1.0.6407) in the safe mode :rolleyes: and I have lost my 14 day trial of the MALWAREBYTES premium version ! and 2 day only left to be ended ! moreover , I have my antivirus/anti-malware/anti-spyware software’s running without any problem caused to my windows system and the only problem is Newly release of components bulid  (3.5.1.2522-1.0.421-1.0.6407) and I just run the other tool which is MALWAREBYTES - support tool to cleanup any leftover of the software and here is the MBST- clean-up log blow 

018-08-31 15:46:05.330   MBST-Clean Log Version: 1.1.2.471
2018-08-31 15:46:05.330   Log Path: C:\Users\\Desktop\mbst-clean-results.txt
2018-08-31 15:46:05.333   User Account Type: Administrator
2018-08-31 15:46:05.333   Date/Time Log Created: 2018-08-31 15:46:05.333
2018-08-31 15:46:05.334   Operating System: Windows 7 Service Pack 1 x64
2018-08-31 15:46:05.334   
2018-08-31 15:46:05.334   ======================================================
2018-08-31 15:46:05.334   Pre-Reboot Cleanup
2018-08-31 15:46:05.334   ======================================================
2018-08-31 15:46:05.335   OpenService MBAMChameleon failed (1060)
2018-08-31 15:46:05.338   Deleted registry key: (SOFTWARE\Classes\AppID\{1F7896AD-8886-42CD-8ABD-7A1315A3A5F2})
2018-08-31 15:46:09.289   OpenService MBAMChameleon failed (1060)
2018-08-31 15:46:10.606   Post reboot settings were configured successfully
2018-08-31 15:48:08.330   
2018-08-31 15:48:08.346   ======================================================
2018-08-31 15:48:08.346   Post-Reboot Cleanup
2018-08-31 15:48:08.346   ======================================================
2018-08-31 15:48:09.610   Deleted registry key: (SOFTWARE\Malwarebytes)
2018-08-31 15:49:02.787   
2018-08-31 15:49:02.787   ======================================================
2018-08-31 15:49:02.803   Install Malwarebytes for Windows
2018-08-31 15:49:02.803   ======================================================
2018-08-31 15:49:02.803   User choice for reinstall prompt (No clicked)

 

Edited by Gt-truth
Link to post
Share on other sites
  • Staff
Malwarebytes

Malwarebytes

Posted
  • Staff
Posted

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download Malwarebytes Support Tool
  • Once the file is downloaded, open your Downloads folder/location of the downloaded file
  • Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  • Place a checkmark next to Accept License Agreement and click Next
  • You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
  • Click the Advanced Options link

    welcome mbst.png
     
  • Click the Gather Logs button

    gatherlogs.png
     
  • A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
  • Upon completion, click OK
  • A file named mbst-grab-results.zip will be saved to your Desktop
  • Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:

     notify me.jpeg  


    Click "Reveal Hidden Contents" below for details on how to attach a file:
     
    Spoiler

    To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

    mb_attach.jpg.220985d559e943927cbe3c078b
     

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

Link to post
Share on other sites
Lemo

Lemo

Posted
Posted

Ditto. Went to update Malware bytes. The installation hung. Can’t shutdown normally. A restart results in a pop up to update which results in a locked computer irrespective of the response. Unable to uninstall...hangs. Unable to shutdown mbam.exe in task manager..access denied. This has basically turned my box into an inert object. Currently in the middle of an Acronis sector by sector restore which will, hopefully, get me back to last Monday and allow me to get this pig off of my system. This product used to rock but the very last thing I needed today was an all day computer puzzle.

Link to post
Share on other sites
Firefox

Firefox

Posted
Posted
36 minutes ago, Lemo said:

Ditto. Went to update Malware bytes. The installation hung. Can’t shutdown normally. A restart results in a pop up to update which results in a locked computer irrespective of the response. Unable to uninstall...hangs. Unable to shutdown mbam.exe in task manager..access denied. This has basically turned my box into an inert object. Currently in the middle of an Acronis sector by sector restore which will, hopefully, get me back to last Monday and allow me to get this pig off of my system. This product used to rock but the very last thing I needed today was an all day computer puzzle.

Not defending anyone here, but that seems a little overkill for a hung application.  You could have booted into Safe Mode and uninstalled Malwarebytes and your PC would be back to normal.

Providing the logs requested from post #2 above would go a long way to see what is happening.

Link to post
Share on other sites
  • 3 weeks later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.