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Cannot enter windows recovery environmnet to remove smartservice adware.


turms
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While following a guide on how to remove the smartservice virus; i could not boot into windows recovery environment to complete the removal process. I used these guides:

 

I have scanned with Malwarebytes, Adwcleaner, and Farbarx64.

after scanning I cannot enter windows recovery environment/ advanced startup options through the windows 10 settings, shift+restart, or from the command prompt.

here are my scan results:

malwarebytes_3.5.1_scanreport.txt

malwarebytes_adwcleaner_report.txt

FRST.txt

Addition.txt

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Hi turms :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
  • As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread


This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Follow the instructions in the thread below, and provide me both FRST logs (FRST.txt and Addition.txt) and the Malwarebytes log. You can attach them in your next post, or copy/paste their content.

https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/

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iO3R662.pngFarbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.

  • Right-click on the FRST executable and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Copy/paste the following inside the text area:
    Start::
    CMD: bcdedit.exe /set {bootmgr} displaybootmenu yes
    CMD: bcdedit.exe /set {default} recoveryenabled yes
    End::
    
  • Click on the Fix button
    NYA5Cbr.png
  • On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad
  • Copy and paste its content in your next reply

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Good! Now you should be able to run a scan with Malwarebytes.

j1Bynr2.pngMalwarebytes - Clean Mode

  • Download and install the free version of Malwarebytes
    Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point
  • Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so
  • Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan
  • Let the scan run, the time required to complete the scan depends of your system and computer specs
  • Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button
    • If it asks you to restart your computer to complete the removal, do so
  • Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply

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sorry for the late reply; here is the export summary.

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 9/4/18
Scan Time: 10:47 PM
Log File: 0e68fb28-b0b6-11e8-9020-74d02b9dcad4.json
Administrator: Yes

-Software Information-
Version: 3.5.1.2522
Components Version: 1.0.365
Update Package Version: 1.0.6645
License: Free

-System Information-
OS: Windows 10 (Build 16299.64)
CPU: x64
File System: NTFS
User: TURMSPC\derpt

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 303052
Threats Detected: 0
(No malicious items detected)
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 2 min, 17 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)

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Good! Now let's do a sweep with AdwCleaner and RogueKiller.

zcMPezJ.pngAdwCleaner - Fix Mode

  • Download AdwCleaner and move it to your Desktop
  • Right-click on AdwCleaner.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean & Repair button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply

RQKuhw1.pngRogueKiller

  • Download the right version of RogueKiller for your Windows version (32 or 64-bit)
  • Once done, move the executable file to your Desktop, right-click on it and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Click on the Start Scan button in the right panel, which will bring you to another tab, and click on it again (this time it'll be in the bottom right corner)
  • Wait for the scan to complete
  • On completion, the results will be displayed
  • Check every single entry (threat found), and click on the Remove Selected button
  • On completion, the results will be displayed. Click on the Open Report button in the bottom left corner, followed by the Open TXT button (also in the bottom left corner)
  • This will open the report in Notepad. Copy/paste its content in your next reply

Your next reply(ies) should therefore contain:

  • Copy/pasted AdwCleaner clean log
  • Copy/pasted RogueKiller clean log

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yes sorry; here is the logs

# -------------------------------
# Malwarebytes AdwCleaner 7.2.3.0
# -------------------------------
# Build:    08-30-2018
# Database: 2018-09-06.1 (Cloud)
# Support:  https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Scan
# -------------------------------
# Start:    09-08-2018
# Duration: 00:00:07
# OS:       Windows 10 Pro
# Scanned:  41889
# Detected: 0


***** [ Services ] *****

No malicious services found.

***** [ Folders ] *****

No malicious folders found.

***** [ Files ] *****

No malicious files found.

***** [ DLL ] *****

No malicious DLLs found.

***** [ WMI ] *****

No malicious WMI found.

***** [ Shortcuts ] *****

No malicious shortcuts found.

***** [ Tasks ] *****

No malicious tasks found.

***** [ Registry ] *****

No malicious registry entries found.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries found.

***** [ Chromium URLs ] *****

No malicious Chromium URLs found.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries found.

***** [ Firefox URLs ] *****

No malicious Firefox URLs found.


AdwCleaner[S00].txt - [1836 octets] - [30/08/2018 20:08:59]
AdwCleaner[C00].txt - [1852 octets] - [30/08/2018 20:10:21]
AdwCleaner[S01].txt - [1363 octets] - [30/08/2018 20:51:19]
AdwCleaner[C01].txt - [1549 octets] - [30/08/2018 20:51:43]

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S02].txt ##########

RogueKiller V12.12.34.0 (x64) [Sep  3 2018] (Free) by Adlice Software
mail : http://www.adlice.com/contact/
Feedback : https://forum.adlice.com
Website : http://www.adlice.com/download/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows 10 (10.0.16299) 64 bits version
Started in : Normal mode
User : derpt [Administrator]
Started from : C:\Program Files\RogueKiller\RogueKiller64.exe
Mode : Delete -- Date : 09/08/2018 15:33:29 (Duration : 00:27:11)

¤¤¤ Processes : 0 ¤¤¤

¤¤¤ Registry : 8 ¤¤¤
[PUM.HomePage] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main | Start Page : https://www.bing.com/search?FORM=INCOH1&PC=IC05&PTAG=ICO-79b8868f -> Not selected
[PUM.HomePage] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main | Start Page : https://www.bing.com/search?FORM=INCOH1&PC=IC05&PTAG=ICO-79b8868f -> Not selected
[PUM.HomePage] (X64) HKEY_USERS\S-1-5-21-880300940-2913678798-3607998448-1001\Software\Microsoft\Internet Explorer\Main | Start Page : https://www.bing.com/search?FORM=INCOH1&PC=IC05&PTAG=ICO-79b8868f -> Not selected
[PUM.HomePage] (X86) HKEY_USERS\S-1-5-21-880300940-2913678798-3607998448-1001\Software\Microsoft\Internet Explorer\Main | Start Page : https://www.bing.com/search?FORM=INCOH1&PC=IC05&PTAG=ICO-79b8868f -> Not selected
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters | DhcpNameServer : 10.117.1.1 ([])  -> Not selected
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters\Interfaces\{2ca44b5e-9e30-41b9-aa46-e96ff75db156} | DhcpNameServer : 10.117.1.1 ([])  -> Not selected
[Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules | TCP Query User{F864E34E-4489-483D-A524-2655756ECFCE}C:\programdata\oracle\java\javapath_target_15995046\java.exe : v2.10|Action=Allow|Active=TRUE|Dir=In|Protocol=6|Profile=Private|Profile=Public|App=C:\programdata\oracle\java\javapath_target_15995046\java.exe|Name=Java(TM) Platform SE binary|Desc=Java(TM) Platform SE binary|Defer=User| [x] -> Not selected
[Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules | UDP Query User{96C0731E-E399-4402-A83F-FD33063FE6E7}C:\programdata\oracle\java\javapath_target_15995046\java.exe : v2.10|Action=Allow|Active=TRUE|Dir=In|Protocol=17|Profile=Private|Profile=Public|App=C:\programdata\oracle\java\javapath_target_15995046\java.exe|Name=Java(TM) Platform SE binary|Desc=Java(TM) Platform SE binary|Defer=User| [x] -> Not selected

¤¤¤ Tasks : 0 ¤¤¤

¤¤¤ Files : 0 ¤¤¤

¤¤¤ WMI : 0 ¤¤¤

¤¤¤ Hosts File : 1 ¤¤¤
[C:\Windows\System32\drivers\etc\hosts] 0.0.0.0 pagead2.googlesyndication.com [Hj.Hosts]Deleted

¤¤¤ Antirootkit : 0 (Driver: Loaded) ¤¤¤

¤¤¤ Web browsers : 2 ¤¤¤
[PUM.SearchEngine][Firefox:Config] h1awqikx.default : user_pref("browser.search.selectedEngine", "Search Provided by Bing"); -> Not selected
[PUM.SearchEngine][Firefox:Config] h1awqikx.default : user_pref("browser.search.defaultenginename", "Search Provided by Bing"); -> Not selected

¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: Corsair Force GT +++++
--- User ---
[MBR] 5485fa03f966de3daa740c22e8ddae53
[BSP] 9d1b4a5b3cd8bbe8b8b919342d1fb12b : Windows Vista/7/8|VT.Unknown MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 500 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
1 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 1026048 | Size: 228434 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
User = LL1 ... OK
User = LL2 ... OK

+++++ PhysicalDrive1: Corsair Force GT +++++
--- User ---
[MBR] b261682398471cfeb620f27b21df2178
[BSP] fd34627641d0b175fbac24ac10e77f10 : Windows Vista/7/8|VT.Unknown MBR Code
Partition table:
0 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 228934 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
User = LL1 ... OK
User = LL2 ... OK

 

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here is the result of the second scan:

RogueKiller V12.12.34.0 (x64) [Sep  3 2018] (Free) by Adlice Software
mail : http://www.adlice.com/contact/
Feedback : https://forum.adlice.com
Website : http://www.adlice.com/download/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows 10 (10.0.16299) 64 bits version
Started in : Normal mode
User : derpt [Administrator]
Started from : C:\Program Files\RogueKiller\RogueKiller64.exe
Mode : Delete -- Date : 09/09/2018 15:34:12 (Duration : 00:42:18)

¤¤¤ Processes : 0 ¤¤¤

¤¤¤ Registry : 4 ¤¤¤
[PUM.HomePage] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main | Start Page : https://www.bing.com/search?FORM=INCOH1&PC=IC05&PTAG=ICO-79b8868f -> Replaced (http://go.microsoft.com/fwlink/p/?LinkId=255141)
[PUM.HomePage] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main | Start Page : https://www.bing.com/search?FORM=INCOH1&PC=IC05&PTAG=ICO-79b8868f -> Replaced (http://go.microsoft.com/fwlink/p/?LinkId=255141)
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters | DhcpNameServer : 10.117.1.1 ([])  -> Replaced ()
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters\Interfaces\{2ca44b5e-9e30-41b9-aa46-e96ff75db156} | DhcpNameServer : 10.117.1.1 ([])  -> Replaced ()

¤¤¤ Tasks : 0 ¤¤¤

¤¤¤ Files : 0 ¤¤¤

¤¤¤ WMI : 0 ¤¤¤

¤¤¤ Hosts File : 0 ¤¤¤

¤¤¤ Antirootkit : 0 (Driver: Loaded) ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: Corsair Force GT +++++
--- User ---
[MBR] 5485fa03f966de3daa740c22e8ddae53
[BSP] 9d1b4a5b3cd8bbe8b8b919342d1fb12b : Windows Vista/7/8|VT.Unknown MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 500 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
1 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 1026048 | Size: 228434 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
User = LL1 ... OK
User = LL2 ... OK

+++++ PhysicalDrive1: Corsair Force GT +++++
--- User ---
[MBR] b261682398471cfeb620f27b21df2178
[BSP] fd34627641d0b175fbac24ac10e77f10 : Windows Vista/7/8|VT.Unknown MBR Code
Partition table:
0 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 228934 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
User = LL1 ... OK
User = LL2 ... OK

 

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  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread.

Thanks

 

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