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Chameleon Explorer Pro removal help, please & thank you


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I believe my computer has been infected by Chameleon Explorer Pro.  When I open my file navigation window, I see the normal windows explorer until I open a subfolder, then the window style changes and shows "CHAMELEON EXPLORER PRO" along the top.  I have attempted to "uninstall" the program with no success.  I have also run Malwarebytes, Adwcleaner, Rogue Killer, and FRST with no success.  All appear to indicate the system is clean which I know is not correct.

I appreciate any help you can provide on this.  Malwarebytes has been a great program at protecting me in the past and I hope there is a fix for this issue.  Thank you in advance.

-Matt

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Hello Matt and welcome to Malwarebytes,

Continue with the following:

Open Malwarebytes, select > "settings" > "protection tab"

Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on....

Go back to "DashBoard" select the Blue "Scan Now" tab......

When the scan completes quarantine any found entries...

To get the log from Malwarebytes do the following:
 
  • Click on the Report tab > from main interface.
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Next,

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
    user posted image
     
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.


Let me see those logs in your reply...

Thank you,

Kevin....
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Hello ItsMrMToYou,

Thanks for those logs, continue:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
 
  • Right-click on AdwCleaner.exe and select user posted imageRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply


Next,

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

https://www.microsoft.com/en-gb/download/malicious-software-removal-tool-details.aspx


Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and Click Finish when the scan is done.


Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\mrt.log

The log will include log details for each time MSRT has run, we only need the most recent log by date and time....

Let me see those logs in your next reply, also tell me if there are any remaining issues or concerns....

Thank you,

Kevin...

fixlist.txt

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Hi Kevin, thank you very much 'cause i have done all of your steps, and i finally i deleted the folder Chameleon files in Documents, it disappeared, so I believe i successfully have removed this virus, following your advices. Anyway i still have the same problem of @ItsMrMToYou -> http://prntscr.com/kp1mr2

"Applicazione non trovata" means - "Application couldn't be found.".

 
I have already restored defaults characteristics for folders, but I still couldn't solve this problem.
 
Thank you anyway for solving me the problem with Chameleon!
Waiting for an answer :)
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That window shows the correct setting, try the following:

Open Settings from the start menu, or by selecting Windows Key + I. Once the Settings app opens, navigate to Apps section. From the menu on the left select Default apps. In the right pane, scroll down to the Reset to the Microsoft recommended defaults and click the Reset button. Reboot when complete, any improvement...?
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Try the following:

Download Portable Windows Repair (all in one) from one of the following:

www.tweaking.com/files/setups/tweaking.com_windows_repair_aio.zip

http://www.majorgeeks.com/mg/getmirror/tweaking_com_windows_repair_portable,1.html

https://www.bleepingcomputer.com/download/windows-repair-all-in-one/

Unzip the contents into a newly created folder on your desktop.

Boot your system to Safe mode, instructions here: https://support.microsoft.com/en-gb/help/12376/windows-10-start-your-pc-in-safe-mode

Open the Tweaking.com folder, run the tool by right click on Repair_Windows (icon with red briefcase) select "Run as Administrator"

From the main GUI do the following:

Select Tab 5 to make Registry backup, use the recommended option...

user posted image

When complete select "Repairs" tab, from there select "Open Repairs" tab..

From that window select the default option and checkmarck "Select All" box. When ready select "Start Repairs" tab....

user posted image

When complete re-boot your system to Normal mode, see if there is any improvement...

Logs are saved to the Tweaking.com folder on your Desktop, the one to post is _Windows_Repair_Log.txt
 
Thanks,
 
Kevin
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Kevin,

I will download and run this this evening.  For what it's worth, in messing around trying to figure this out, I right-clicked on the Documents folder and then clicked Open in a new window and this does work (opens the folder and also subfolders in new windows each time).  It is not the most convenient way to navigate by any stretch, but at he very least it shows the there is something wrong with the Open command at the top of the right-click menu list. 

I'll let you know what comes of the PWR work.  Thanks!

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Hello ItsMrMToYou,

Finally some good news, unless you have any remaining issues or concerns run the following to clean up....

Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

If your security program alerts to Delfix either, accept the alert or turn your security off.

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:

 
  • Remove disinfection tools <----- this will remove tools we may have used.
  • Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
  • Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection


Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…

Next,

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image
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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread.

Thanks

 

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