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Firefox Browser Hijacked by bing


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Hello Guys and Gals,

My Firefox has been strange for a couple days.
Every time I open google and then search google closes and bing opens.
I have check with Mozilla and tried what they suggested and now told me to try you.

I have run multiple virus scans and nothing.
I ran Malwarebytes quick scan and found nothing and am currently doing a full threat scan.
I checked for adaware and Web companion and dont see them on my system.

The Malwarebytes quick scan found nothing you AdwCleaner did find and clean 2 register entries. It found 3 but one is always there as it is a program i use so dont ever clean it.

Any help would be great.
Thanks in advance
Grenpara

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Just adding Threat scan finished.

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 8/28/18
Scan Time: 4:21 PM
Log File: 65fc16e4-ab08-11e8-b742-00ffc239f2ed.json

-Software Information-
Version: 3.5.1.2522
Components Version: 1.0.421
Update Package Version: 1.0.6541
License: Premium

-System Information-
OS: Windows 8.1
CPU: x64
File System: NTFS
User: VASHTA-CPPC\grend_000

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 1728646
Threats Detected: 0
(No malicious items detected)
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 1 hr, 0 min, 9 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)

 

 

Seemed the threat scan only did drive C and none of the rest.

Just thought I would post the result of the scan.

 

Thanks

Grenpara

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  • Root Admin

Hello @Grenpara and :welcome:

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

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On 9/1/2018 at 2:17 AM, AdvancedSetup said:

Hello @Grenpara and :welcome:

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

Hey Ron,

 

I did Step one and 2 before i posted Malwarebytes found nothing.

ADWcleaner found 3 items if I recall and cleaned them.

Farbar is done already they were attached to my 2nd reply to my thread.

 

I can re-post them if needed.

Thanks in advance

Grenpara

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  • Root Admin

I wanted some updated logs but looking over them it probably would not matter. Nothing obvious in the logs to show a cause for your issue. Resetting Firefox is probably what it will need to fix.

On the other hand, I'm amazed you can even use this computer. You're running Windows 8.1 which was never all that popular and a bit slow compared to the future OS builds. You also have more software installed and so much running on Start up it has to be slow. I've seen computers with more software installed but not too many and a few with more items starting on startup but again, not many. I would highly recommend that you reset Firefox and then review the software you have installed and if you no longer use it consider uninstalling it. Then also review all the items starting and decide if you really need all of them starting up every time the computer starts and remove those from starting that don't really need to run each time. Please do not use MSCONFIG

Please read the following article concerning the use of MSCONFIG
Msconfig Is Not A Startup Manager

 

 

The following fix will remove some alternate data streams as well as clean temp files and general clean up


Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

 

Then reset Firefox and let me know how things are working now

 

Internet Explorer
How to reset Internet Explorer settings

 

Firefox
Click on Help / Troubleshooting Information then click on the Refresh Firefox button.

 

Ron

 

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22 hours ago, AdvancedSetup said:

I wanted some updated logs but looking over them it probably would not matter. Nothing obvious in the logs to show a cause for your issue. Resetting Firefox is probably what it will need to fix.

On the other hand, I'm amazed you can even use this computer. You're running Windows 8.1 which was never all that popular and a bit slow compared to the future OS builds. You also have more software installed and so much running on Start up it has to be slow. I've seen computers with more software installed but not too many and a few with more items starting on startup but again, not many. I would highly recommend that you reset Firefox and then review the software you have installed and if you no longer use it consider uninstalling it. Then also review all the items starting and decide if you really need all of them starting up every time the computer starts and remove those from starting that don't really need to run each time. Please do not use MSCONFIG

Please read the following article concerning the use of MSCONFIG
Msconfig Is Not A Startup Manager

 

 

The following fix will remove some alternate data streams as well as clean temp files and general clean up


Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

 

Then reset Firefox and let me know how things are working now

 

Internet Explorer
How to reset Internet Explorer settings

 

Firefox
Click on Help / Troubleshooting Information then click on the Refresh Firefox button.

 

Ron

 

Hello,

Refreshing Firefox worked, browser now runs fine and I re-added plugins one at a time to see if any of them was the issue.
Still all running good now. so I am happy again.

As for My computer, I am aware of the startups and I am working on disabling some to manual start.
As for my OS I wanted to switch but some software I have will not run on 10 unless I buy upgrades for many of them.
I am unable to work so cash is very tight so it takes me a long time for some to get the $$$ for each one.
Also some are free as long as I dont upgrade as I got them from the legit Software Giveaway sites. (all scanned by multiple virus sites and programs.)

I want to buy a new system and have been looking to see if I can find one that suites my needs and budget.
I for me i need a good cross between gaming and graphics.
 

Anyways I digress, as I said above the refresh worked on firefox.

i did not run the FRST64 as I wanted to try refresh first.
I was worried about the fix as i had run ADWCleaner and somehow it screwed up my vpn where i had to reinstall it.

 

Thanks for your help and time.

Have a great day.

Grenpara
 

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  • 3 weeks later...
  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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