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AlexLeadingEdge

Malwarebytes Blocks Bitdefender install

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Hi guys,

We use SolarWind's MSP for central management of computers, which uses Bitdefender as the antivirus. We also use Malwarebytes Endpoint Agent (Cloud).

Recently we have found that if we install Malwarebytes before we install Bitdefender then Bitdefender won't install through the central console, stating that "the system is incompatible". Removal of Malwarebytes then allows the install of Bitdefender. We get no alerts from the Malwarebytes Agent that it is blocking the install.

We build bespoke business computers so mass production via installation images isn't practical for us. Please get the developers to look at this incompatibility as it dramatically slows down our production of new computers.

 

Edited by AlexLeadingEdge

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Several other AV's do this as their stance is they are not compatible with other protection programs in place simultaneously, if their install detects we are there, they will uninstall our product (Kaspersky does this) or say theirs cannot be installed. We are not blocking any install. The options you have are to install Bitdefender first then MB, or you may try to have the Windows Action Center setting in your Cloud options put to "never register".

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It just won't show notifications from Windows about the status of Malwarebytes such as when protection is not enabled or databases are out of date, however since Malwarebytes provides its own notifications for these issues and functions you really won't be losing anything critical.  The only outlying exception would be if the Malwarebytes service or notification system fails to start or crashes and can't recover, in which case you wouldn't get the notifications for those issues but would through the Windows Action Center were Malwarebytes still registered with it, but that is not a common scenario, especially if you have the self-protection component active in Malwarebytes (which it is by default) and assuming no kind of corruption occurs to the Malwarebytes installation that causes such a malfunction (possible, though not common or likely).

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As of today the issue has returned, Bitdefender will no longer install if Malwarebytes is installed, despite Malwarebytes no longer being registered with the Windows Action Center.

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Unfortunately, this is going to be a Bitdefender issue. I would recommend reaching out to them to see why they're enforcing this action (we can as well, but it means a lot more coming from a customer than it does a competitor)

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