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Malwarebytes 3 Unable to open Dashboard.


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Recently I've noticed that, after booting my computer and Malwarebytes finishes its scan, i cant seem to open the malwarebytes action center, which lets me check my scan reports, and manage my real-time protection, Its weird cause it only happens after the scan is done, which means if i restart my computer and click on either the tray icon or the shortcut before the scan initializes, or during the scan, it will open no problems, however after i close that window it will not reopen if i try and click on the tray icon, I decided to try and see if it needed to be fixed and followed instructions and automatically created MBST-Grab-Results zip after I had the support tool gather logs, then proceeded to have the support tool clean and reinstall Malwarebytes Premium, However the problem persists, For some extra information I had disabled Fast Startup in windows 10, as i assumed that might be a possible cause, and am currently running Avast Premium aswell. All scans i had with Malwarebytes also came back clean so I don't believe i have some sort of issue on that front, Attached are the results from the Support Tool, aswell as an FRST log and additions log, Would have included previous scan results if i had realized beforehand the clean got rid of those. mbst-grab-results.zip

mbst-clean-results.txt

FRST.txt

Addition.txt

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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download Malwarebytes Support Tool
  • Once the file is downloaded, open your Downloads folder/location of the downloaded file
  • Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  • Place a checkmark next to Accept License Agreement and click Next
  • You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
  • Click the Advanced Options link

    welcome mbst.png
     
  • Click the Gather Logs button

    gatherlogs.png
     
  • A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
  • Upon completion, click OK
  • A file named mbst-grab-results.zip will be saved to your Desktop
  • Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:

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    Click "Reveal Hidden Contents" below for details on how to attach a file:
     
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    To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

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If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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Greetings,

There is currently a known compatibility issue with Avast! so please open Avast! and disable the Real Website protection feature and then restart your system to see if that resolves the issues you're experiencing.

It would also be a good idea to configure exclusions between Malwarebytes and Avast!.  To do so, you'll need to exclude the files listed on this page from Avast! and you'll need to exclude Avast!'s program folders and other components from Malwarebytes via the Exclude a File or Folder option described on this page.

Please let us know how it goes and if any of the issues persist.

Thanks

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Ah, alright, well as of right now everything seems to be fine after turned off real website protection, I'll let you know if that changes, only thing that seems to be putting up a stink is the windows action center now, I'll look into getting exclusions set up when i have some free time, sorry for the late reply.

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Good deal, also, a new patch for Malwarebytes was released earlier today.  You should install it to see if it helps alleviate some or all of these issues.  To do so, open Malwarebytes and go to Settings>Application and click on the Install Application Updates button and allow it to download/install any available updates.  Once it finishes you'll likely see 2 Malwarebytes icons in your tray, but that's just from the patch installing and you can mouse over them and one should vanish.

Once you have the following version numbers listed under Settings>About you have the latest version and you can then test to see how things function with everything enabled (I'd recommend a reboot just to make sure all the new components get loaded once you've verified the version information):

update.png.06422fd93597509531f1d333033d8156.png

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