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Malwarebytes not opening on windows 10 after complete installation

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I downloaded and installed Malwarebytes successfully but it is not opening on my laptop windows 10 64bit. I read a same problem on this thread and you suggest that to run the Malwarebytes Support Tool and I also done the same process and attached the log data. So, please check it and reply me as soon as possible.


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It looks like you have some of our servers blocked in your hosts file which will prevent Malwarebytes from updating and checking in correctly. These will need to be removed.

As for the issue with not opening, once we have been removed from your hosts file blocks, please do the following:

  • I am seeing some crashes from our application, we'll need to capture the crash dump
    1. Download and extract Procdump.zip
    2. Open the folder, right click on 1 - mbam_crash.bat and choose Run as Administrator
    3. Once the black window comes up, try to launch Malwarebytes and the black window should go away on crash
      1. In the same folder as procdump was extracted to, you'll have a dump file. Use www.wetransfer.com to upload it for us.
    4. IF THE ABOVE DOES NOT WORK--Repeat steps 1-3 again, but this time right click on 2 - mbam_memory.bat in step 2.

Thank you

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