windyangel14 Posted August 26, 2018 ID:1265681 Share Posted August 26, 2018 My computer has been extremely slow these days so I was gonna check with malware...... well it won't start and it keeps showing me this message about procedure entry !@$!)$@)_$<really long things not existing...... I searched up the forum and followed the procedures for FRST and got mb check results and everything hopefully somebody can help me out. I also attached pic of message I'm seeing mb-check-results.zip Link to post Share on other sites More sharing options...
nasdaq Posted August 30, 2018 ID:1266450 Share Posted August 30, 2018 Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Try this. Download and run the Malwarebytes Cleanup Utilityhttps://support.malwarebytes.com/docs/DOC-1112 When completed restart the computer normally to reset the registry. Reinstall the Malwarebytes and scan the computer. Remove all the entries that will be found. === Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 3, 2018 Root Admin ID:1267410 Share Posted September 3, 2018 Hello @windyangel14 Are you still with us? Link to post Share on other sites More sharing options...
windyangel14 Posted September 6, 2018 Author ID:1267949 Share Posted September 6, 2018 I'm sorry, I was travelling so I'm late to replying Um.......it's making me log in but I can't even log in?? I have tried several times to log in with the account and password I'm using for this forum but it's not working..... Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 6, 2018 Root Admin ID:1267981 Share Posted September 6, 2018 You do not need a username or password @windyangel14 Not sure why the link above is not working, but please try the following link. https://support.malwarebytes.com/docs/DOC-1034 An updated method for doing a clean removal is to use our Malwarebytes Support Tool which can both clean and reinstall the program. Please download the Malwarebytes Support Tool and use it to do a Clean Removal and reinstall of Malwarebytes Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by the User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a check-mark next to Accept License Agreement and click Next You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!" Click the Advanced Options link - do not click Get Started Click the CLEAN button| A progress bar will appear and the program will proceed to remove Malwarebytes from your computer Upon completion, click OK Follow the onscreen prompts to reboot and reinstall Malwarebytes Once you've done a clean removal and reinstall please follow up with @nasdaq again. Thank you Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 20, 2018 Root Admin ID:1270459 Share Posted September 20, 2018 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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