Mb won't start and notification pop up about protection disabled

[27kb]

Had mb installed for some months but just last week it keeps giving a notification that both Malwarebytes and my windows center defense are turned off, clicking to turn it on hasn't worked. Clicking in the MB tray icon doesn't open the program but it's running in the background. I couldn't run an scan because of it (the window not opening) so I checked the two systems : I have Windows 10 in a partition and Windows 7 that I use regularly. W7 won't open it , and windows 10 just says unable to connect to service.

I bootted w7 in safe mode, opened MB and did a full scan  but no infection came up.

I'd thank any help.

[Malwarebytes]

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[27kb]

I noticed the application is NOT running in task manager, only the tray icon?

 

mbst-grab-results.zip

[exile360]

Greetings,

There appear to be a couple of issues.  First, User Account Control appears to be disabled.  I would strongly recommend turning it on for security and also because virtually all modern programs (including Malwarebytes) are designed to function in an environment where User Account Control is active, so turning it off may result in programs not installing correctly or not working properly:

Quote

EnableLUA:            Off
Consent Prompt Behavior Admin:    Off

Next, your Malwarebytes installation appears to be corrupted.  It is possible that this was caused by having UAC turned off, but I am not certain.  Please perform a clean installation of Malwarebytes to see if this resolves it:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced Options on the main page (not Get Started)
3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

Once it is reinstalled, try opening Malwarebytes to see if it now works and if it does, go to Settings>Application and click on the Install Application Updates button to make certain that you have the most recent version and components.  Once that is done, I would suggest performing a Threat scan to check for infections by returning to the Dashboard tab and clicking Scan Now.

Please let us know how it goes.

Thanks

Edited August 27, 2018 by exile360

[27kb]

22 hours ago, exile360 said:

Greetings,

There appear to be a couple of issues.  First, User Account Control appears to be disabled.  I would strongly recommend turning it on for security and also because virtually all modern programs (including Malwarebytes) are designed to function in an environment where User Account Control is active, so turning it off may result in programs not installing correctly or not working properly:

Next, your Malwarebytes installation appears to be corrupted.  It is possible that this was caused by having UAC turned off, but I am not certain.  Please perform a clean installation of Malwarebytes to see if this resolves it:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced Options on the main page (not Get Started)
3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

Once it is reinstalled, try opening Malwarebytes to see if it now works and if it does, go to Settings>Application and click on the Install Application Updates button to make certain that you have the most recent version and components.  Once that is done, I would suggest performing a Threat scan to check for infections by returning to the Dashboard tab and clicking Scan Now.

Please let us know how it goes.

Thanks

Thank you for your reply! Followed the steps and made the scan, again nothing came up but Malwarebytes is running and working properly ! Will keep update if something changes. 

Again thanks for the help

[exile360]

Excellent, I'm glad to hear it.  If there's anything else we can assist you with please don't hesitate to ask