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I don't know if it's related or not, but your User Account Control settings seem to be off default:

Consent Prompt Behavior Admin:    Off

By default, that setting should be enabled.  I also noticed a lot of compatibility entries in your logs for other software, and I don't know if that's related either but it could be that those are only necessary because of the altered UAC setting.  More info on this setting can be found here with the default value being 5 which according to the table on that page means:

This option is the default. It is used to prompt the administrator in Admin Approval Mode to select either "Permit" or "Deny" for an operation that requires elevation of privilege for any non-Windows binaries. If the Consent Admin selects Permit, the operation will continue with the highest available privilege. This operation will happen on the secure desktop.

And also that:

Windows binaries will be allowed to perform an operation that requires elevation without consent or credentials.

Which basically means that Windows will trust its own components without prompting for approval via UAC but third party programs will require your consent to receive elevated privileges should they require them.  Given the fact that the vast majority of software has now been designed to be fully compliant to and compatible with UAC, I'd suggest configuring it to the default setting to reduce the probability of issues with third party software (including potentially Malwarebytes).  Much of the Malwarebytes installation info that the log was supposed to show is also missing, and this could be why if the tool wasn't able to query everything that it needed to due to incorrect permissions/privileges.

I also see that you are running ESET IS, and while it should be compatible with Malwarebytes, it is possible that exclusions are needed to get the two to work properly together.  The items to exclude from ESET's protection components can be found here.

Finally, I don't know if you've tried this already, but it may help to perform a clean installation of Malwarebytes as install corruption may be the reason for the issue.  To do so please follow the instructions below:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced Options on the main page (not Get Started)
  3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

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Could you get us a memory dump so can look into this issue further? 

  • Check your C:\Windows directory for a "MEMORY.DMP" file
    • You'll have to copy the file to the Desktop. Once on the Desktop, right-click > send to > Compressed (this will zip it and make the file smaller so its quicker to upload)
  • IF MEMORY.DMP IS NOT FOUND--Check your C:\Windows\Minidump directory for *.DMP files (they'll be random names). Filter by date and send us the latest 2 or 3, if still not found--
    • You'll have to copy the file to the Desktop. Once on the Desktop, right-click > send to > Compressed (this will zip it and make the file smaller so its quicker to upload)
  • IF MINIDUMP IS NOT FOUND--You may need to turn "complete memory dumps"
    • Click Start, right-click Computer and select Properties.
    • Click Advanced system settings (on the left).
    • Click Advanced tab.
    • Under the Startup and Recovery section, click Settings.
    • Match your window to the sample below:
      • image.png.a3eb49a30e9b1bfcb43be79ec6b951d5.png
    • Reboot the machine when asked

If you had to turn on dumps, we'll need to wait for a crash to occur and then a C:\Windows\MEMORY.DMP should be written. 

  • You'll have to copy the file to the Desktop. Once on the Desktop, right-click > send to > Compressed (this will zip it and make the file smaller so its quicker to upload)

Please use a service like www.wetransfer.com to upload your dump file(s) as they'll be too large to upload to the forum. Click the "3 dots" and you'll be given the option to get a link instead of entering an email address.


Thank you,

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Unfortunately there weren't any dump files created. Which is odd because I saw it supposedly being written. Event logging is on and Kernel Memory Dump is selected in debugging info.
I thought I might have time to reinstall Malwarebytes last weekend, I'll try to get to it this weekend and see if I can get it to BSoD.


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