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Malwarebytes fails to launch

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Yesterday Malwarebytes failed to respond so I took your advice to Paulleus,Monday,5.28 am,used the support tool to clean and reinstall MB which appeared to complete successfully. However,when I went to scan a file,MB still failed to respond and Windows will not open the MB icon on my desktop.

The only thing I can think of that may have something to do with this is that I downloaded a file from openload.co on Thursday,despite getting a MB notification of possible riskware from that site.

I am enclosing my MB results file.


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***This is an automated reply***


Thanks for posting in the Malwarebytes 3 Help forum.


If you are having technical issues with our Windows product, please do the following: 


If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download Malwarebytes Support Tool
  • Once the file is downloaded, open your Downloads folder/location of the downloaded file
  • Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  • Place a checkmark next to Accept License Agreement and click Next
  • You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
  • Click the Advanced Options link

    welcome mbst.png
  • Click the Gather Logs button

  • A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
  • Upon completion, click OK
  • A file named mbst-grab-results.zip will be saved to your Desktop
  • Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:

     notify me.jpeg  

    Click "Reveal Hidden Contents" below for details on how to attach a file:

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OK, thanks for confirming that.  Now there are a few things we can try to fix this issue.  First, please try excluding Malwarebytes' files from AVG's various protection components and scanner as best you can.  The items which should be excluded are listed here.

Next, you can try disabling individual components of AVG until you discover which one specifically is causing the problem.  Once we know that, it may help to further troubleshoot the issue, and if it's a component which isn't essential, it's possible you could just leave it disabled for the time being until AVG get this issue sorted.

Please let me know how everything goes and if you were able to find which component of AVG is at fault.


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I just got some more info about this issue from a colleague.  Apparently this is caused by the Fake Website Shield component in AVG, so disabling just that feature should allow the two programs to work in tandem without issue.

Please test that to confirm, and if the issue persists please let us know.


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