Cannot up date display/graphics drivers. Windows Update Failing.

[soMbadGG]

Today, 10:04 PM

 

I am currently looking through common trouble-shooting methods for both problems now but if any of you have any experience with this or simply know what I need to do, more relevant help would be very much appreciated, I'm a bit lost to be honest.

If any of you kind-hearted and patient people wanna help a lil nooby like me out i'd really appreciate it!

Edit: I just noticed windows update is failing, more info in my support thread is linked below.
Thread Link: https://answers.microsoft.com/en-us/windows/forum/windows_7-update/windows-update-error-code-641/014f3e2a-17f5-4ccc-81d8-b37b9d6adf91?tm=1535151740501

I'm also having trouble installing up to date display/graphics drivers on windows 7 Ultimate Service Pack 1.

I've tried using AMDCleanupUtility to remove the existing drivers, then restarting, then running the auto-detect software to install the up to date drivers and then restarting. I've tried this about 20 times. But it keeps saying it's partially installed and I can't find AMD Radeon Settings anywhere.

Specs:
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1
Processor: AMD Phenom(tm) II X6 1055T Processor (6 CPUs), ~2.8GHz
Memory: 8192MB RAM
Available OS Memory: 8192MB RAM
DirectX Version: DirectX 11
Card name: AMD Radeon R9 200 Series (290), Display Memory: 4095 MB, Dedicated Memory: 3050 MB, Shared Memory: 1045 MB

I'm 99% sure its the 290 btw, but maybe you can help me make that 100%.

I've tried running all of the relevant software as administrator but it doesn't change anything, probably futile as there is only one user account on my system.
I've tried downloading and installing the driver removal software and AMD Auto-Detect software to a separate hard drive in case one of my hard drives were corrupted, but no luck. Not even sure if this would make a difference if it was a hard drive failure anyway.
I've even used nvidea's driver removal tool as well just in case by some mad chance some nvidea drivers got installed and was confusing my graphics card. (It was a shot in the dark and probably a futile step but I felt like being safe rather than sorry and i'm quite desperate to sort this out.)
I've tried running sfc /scannow in cmd, it found some problems and apparently automatically fixed them, I can remember the specifics of the problems but it said successfully fixed.
I have not run chkdsk, I will try this after some common trouble-shooting techniques.
I have NOT tried going into safe mode yet but this will be experimented with if needed.

Possible Helpful information:
When i've removed all of the existing drivers and I then allow my pc to restart, if I then run Epic Games launcher, it will prompt me with a message saying "There is a problem with the graphics card on this computer." and simply closes its self. Basically you cant use the Epic Games launcher at this point. However once I've installed the partially installed driver provided by AMD auto-detect software, if I then run the Epic Games launcher, it will open and is functional, I can then play Fortnite with smooth performance. This tells me that a driver has successfully been installed, however I cannot access/find AMD Radeon Settings anywhere and AMD Auto-Detect says that a driver is only "Partially Installed".

I understand computers pretty well I like to think, i'd be confident in attempting a manual installation if anyone wants to guide me if possible, I did look for a manual driver on google using the hardware id's to search but it soon became assumable that its not possible to do a manual driver installation for my graphics card as the first 2 pages of search results only sent me to websites offering the auto detect software, I hope you prove me wrong however.

I've not tried a manual driver installation as I didn't have much luck finding a manual driver for my graphics card but i'd definitely like to try this so, potentially useful information:

Hardware IDs:
PCI\VEN_1002&DEV_6798&SUBSYS_30011458&REV_00
PCI\VEN_1002&DEV_6798&SUBSYS_30011458
PCI\VEN_1002&DEV_6798&CC_030000
PCI\VEN_1002&DEV_6798&CC_0300

Possible things I think might help and need assistance with:
Repairing registries, I've used the registry edit feature before and am confident in using it to potentially fix this problem.
Clean installation of Direct X
Clean installation of .Net framework.
Clean installation of Microsoft Visual C++ Redistrebutable.

If you need anymore information from me just let me know

Any help will be very much appreciated! Thanks,
Jordan

Edited August 25, 2018 by soMbadGG

[exile360]

Greetings,

First, to deal with the Windows Update issue I would suggest trying the fixes listed here, though one of the downloads is no longer available it still provides manual instructions for accomplishing the same thing as the MS Fixit tool (the reset Windows Update instructions).

If that worked, go ahead and try installing the latest AMD driver for your graphics card from this page (I would suggest either the latest optional (I guess "beta", but I'm not sure as they don't make it very clear) version 18.8.1 found here or the latest (stable I'm guessing?) build version 18.5.1 located here.

If you continue to have trouble with your graphics drivers, then please follow the instructions found here as well as here (they're pretty basic but may be helpful if the installation issues persist).

Hopefully that gets it done, but if not then please do the following:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced Options on the main page (not Get Started)
3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here
   

Next, download and run Speccy to give me info on your hardware:

Provide System Specifications:

• Please download Speccy from here and save the ZIP file to your desktop or another location where you can easily find it.
• Right-click the file select Extract All... then click Extract in the window that pops up and it should be extracted to a folder in the same location as the ZIP file you downloaded.
• Open the extracted folder and then double-click on the version of Speccy appropriate for your system (select Speccy.exe if using a 32 bit Windows version or Speccy64.exe if you are running a 64 bit version of Windows) and click Yes, OK or Allow if prompted by User Account Control.
• Once the program starts it will analyze your system, please be patient as it may take a few moments to complete.
• Once it finishes and none of the areas say Analyzing click on the File button at the top and select Save Snapshot...
• Save the file to your desktop and click Ok to confirm
• Go to your desktop and right click on the file you just created and hover over Send to and select Compressed (zipped) Folder
• Please attach the zip file you just created to your next post