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What is firequestions?

The Malwarebytes research team has determined that firequestions is a potentially unwanted program that behaves like adware. These adware applications display advertisements not originating from the sites you are browsing.

How do I know if my computer is affected by firequestions?

You may see these warnings during install:

warning1.png

warning2.png

warning3.png

and this Firefox add-on in your list of installed add-ons:

main.png

After install you may see this warning in the latest version of Firefox:

warning5.png

or a bunch of new tabs and popups if they weren't blocked.

You may also see extra advertisements added at the top of your search results, accompanied by the message "Ads by Lyrics":

warning6.png

How did firequestions get on my computer?

Adware applications use different methods for distributing themselves. This particular one was installed by their website:

trick.png

How do I remove firequestions?

Our program Malwarebytes can detect and remove this potentially unwanted program.

  • Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-consumer-{version}.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.

Is there anything else I need to do to get rid of firequestions?

  • No, Malwarebytes removes firequestions completely.

How would the full version of Malwarebytes help protect me?

We hope our application and this guide have helped you eradicate this adware.

As you can see below the full version of Malwarebytes would have protected you against the firequestions adware. It would have blocked their domain.
Users of the Malwarebytes browser extension (BETA) would have been protected even before we added this domain to our blocklist:

 

protection1.png


Technical details for experts

Possible signs in FRST logs:
 

FF Extension: No Name - C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\Extensions\firequestions@mozilla.com.xpi [2018-08-24]

Changes made by the installer:

File system details [View: All details] (Selection)
---------------------------------------------------
    Adds the folder C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\extensions
       Adds the file firequestions@mozilla.com.xpi"="8/24/2018 11:47 AM, 58282 bytes, A

Malwarebytes log:

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 8/24/18
Scan Time: 12:40 PM
Log File: 20c10188-a78a-11e8-a6e9-00ffdcc6fdfc.json
Administrator: Yes

-Software Information-
Version: 3.5.1.2522
Components Version: 1.0.391
Update Package Version: 1.0.6489
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: {computername}\{username}

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 251719
Threats Detected: 1
Threats Quarantined: 1
Time Elapsed: 3 min, 45 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 1
PUP.Optional.ForcedExtension, C:\USERS\{username}\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\{profile}.default\EXTENSIONS\FIREQUESTIONS@MOZILLA.COM.XPI, Quarantined, [2250], [556864],1.0.6489

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)FF Extension: No Name - C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\Extensions\firequestions@mozilla.com.xpi [2018-08-24]

As mentioned before the full version of Malwarebytes could have protected your computer against this threat.
We use different ways of protecting your computer(s):

  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention

Save yourself the hassle and get protected.

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