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Activation button greying out

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Hey I activated a premium service for Malwarebytes and I entered in the license but the activation button keeps greying out. I tried uninstalling and reinstalling Malwarebytes but im still having the same issue. I downloaded malware bytes for Mac and looked at the troublshooting guide but I still can't figure out why the activation button is graying out. I entered in the activation license correctly but for some reason it isn't processing. 

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  • Staff

If you are seeing that the Activate License button shown here is grayed out, that means that the license key you have entered is not valid.


There are a couple reasons it may not be valid. One, obviously, is that there's a typo in the number somewhere, so make sure you're copying and pasting the correct key.

The second is that it is an old license key that is only compatible with the Windows product, and which will not work on Mac or Android. In this case, as Al points out, you'll need to contact customer support about your options.

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