cannot launch mwb after reinstalling

[George100]

mbst-grab-results.zip

Hi
I had the same issue with ransomware and i reinstalled the mwb. After this the mwb icon cannot open the interface and  cannot be launched anymore.

I attached a file useing the support program. 
If aou can tell me wwhat to do will be better for u and me, cus loosing so much time with these stufs is not ok.

Thank you in advance!

[Malwarebytes]

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[exile360]

Greetings,

Please do the following to perform a clean installation and hopefully that will resolve the issues:

• Open C:\Program Files\Malwarebytes\Anti-Malware and locate the file mbam.exe and right-click on it and select Properties
• Go to the Compatibility tab and uncheck all boxes on that tab then click Apply and then OK
• Try running Malwarebytes again to see if it works correctly now, if it doesn't then proceed with the next set of instructions
  

If that didn't work, then please proceed with a clean installation of Malwarebytes:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced Options on the main page (not Get Started)
3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here
   

Once it is installed, try to open Malwarebytes and if it works, go to Settings>Application and click on the Install Application Updates button to ensure that it downloads any new program components.  Once it finishes you should see the following version information under Settings>About:

Please let me know how it goes and if there are any other problems.

Thanks

[George100]

Thank You, Exile360, i cleaned all MWB and it worked, just i lost all exception files and sites.
 

Have a nice day and be always good as You are!

Mit freundlichem Gruß

George

Edited August 19, 2018 by George100

[exile360]

Yeah, I guess the exceptions you had were already wiped out from before as I checked the logs you posted before doing the clean install and there weren't any exclusions listed.  I guess they were removed when you reinstalled the first time before posting.

Anyway, I'm glad that it's working now and if you need anything else please feel free to post and let us know.

Thanks