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Lhezz

Help needed reinstalling paid version

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Hi I'm a newbie so please dont think I'm stupid but my girlfriend has uninstalled malwarebytes for android from my phone..grrr. Any help getting me back into the fold would be greatly appreciated since there isn't even a number to call for help.

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Posted (edited)

Hi @Lhezz,

As long as you use the same Google account to install from Google Play, you'll retain your premium version.

Thanks for reaching out,

Nathan

Edited by mbam_mtbr

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thanks i managed it...but now i have a more serious issue on my mind mbam finds this ( Android/Trojan.rootnik.cd/mnt/sdcard/abz/  B201808201850.apk) so i get mbam to remove it&it then says your device is safe,then usually within 48hours mbam finds exactly the same Trojan with the same path even though iv unmounted&removed the sd card?any help or advice greatly appreciated but it just feels like iv wasted money buying mbam if it doesnt do what it says on the tin ie.removal of malicious software!i only have as least apps as possible on my phone,1game from google play store,whatsapp,messenger&the other apps came with the device+&im also getting a screen with white background&a pic of the android bot upside down in top left corner&a X in top right(which wont delete the page&this page draws over everything&just pops up usually when i go to make a call which is strange as the title would suggest to me it has something to do with these games they are splattering all over chrome&messenger whenever they feel like it?)This is it https://adtiming.quickgame.top/25/detail?id=77&i try never click on any of them as when i want to use a browser il use my laptop if it can wait.Please help its like banging my head on a wall,even if i knew what the error messages are on the white paged 1's it would help me narrow down the problem&the trojan1if it keeps coming back what do i do?as that would meen your product isnt removing the Trojan?/my head is spinning&i feel like iv been conned when the same thing keeps coming backthanks very much Lee

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Hi @Lhezz,

It may be that something is reinstalling Android/Trojan.rootnik.cd repeatedly.

If you send me an Apps Report I can look further in to this issue.

To send an Apps Report with Malwarebytes for Android use the following instructions.

1.Open the Malwarebytes for Android app.

2.Tap the Menu icon.

3. Tap Your apps.

4. Tap three lines icon in upper right corner.

5. Tap Send to support

Choose an email app to send Apps Report.

Your email app will open with the Apps Report included. Send the Apps Report to create a ticket.

PM me the email used and/or the ticket number assigned.

Nathan

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