jrath Posted August 17, 2018 ID:1263924 Share Posted August 17, 2018 I got a popup last nite telling me to call: 888-232-2734 Is this malware? How do I get rid of it? I've done a (MBAM) scan and it did not find anything. Link to post Share on other sites More sharing options...
David H. Lipman Posted August 17, 2018 ID:1263930 Share Posted August 17, 2018 (edited) It is not malware that needs removal. They are malicious web sites that present false information. They are alerting you to a false event and are thus called FakeAlerts. And since they are web sites using HTML they are called HTML.FakeAlerts. Since they are web sites they have nothing to do with any software on your PC and thus there is nothing to remove from your PC. Therefore there is nothing for MBAM to "detect". However, if the IP and/or URL of the malicious sites is known then MBAM can block access to these sites. I was able to extract one of these sites ( and a few known URL variants ) and submit the site on your behalf in; Microsoft FakeAlert so the site can be blocked by MBAM for others. However if the first graphic is generated from another site, then the one I submitted, I can't gleam that site from your post. All these sites have one thing in common and they have nothing to do with any software on your PC. They are all nefarious web sites meant to defraud you of money. The objective is to, falsely, goad you to make the phone call and pay for some service contract for an incident that never happened. From there they may continue to charge your Credit Card for other services, remote into your computer and do real damage and/or exfiltrate your personal data and they may use the information they obtain from you to commit additional frauds. There are multiple ways to clear the Browser of these FakeAlerts. That can be to Kill the Browser Process in Task Manager, Log Off and the Logon again ore Reboot the PC. I have created a 1series of videos generated from these fraud sites for the purposes of recognition and education. They are all videos from real web sites. ALL are FRAUDS. MalwareScam.wmvMalwareScam-1.wmvMalwareScam-2.wmvMalwareScam-3.wmvMalwareScam-4.wmvMalwareScam-5.wmvMalwareScam-6.wmv I have also created a PDF ScreenShow of a myriad of FakeAlert screens - FakeAlert-Screens.pdf / Flash Version Reference: US FBI PSA - Tech Support Scam 1. Also located at "My Online Security" - Some videos of typical tech support scams Edited August 17, 2018 by David H. Lipman Spelling, Grammar and Clarification Link to post Share on other sites More sharing options...
jrath Posted August 17, 2018 Author ID:1263934 Share Posted August 17, 2018 Thanks so much. It all makes sense now. Thanks for the links to the videos. Shows some creative thieves out there. ? Link to post Share on other sites More sharing options...
David H. Lipman Posted August 17, 2018 ID:1263941 Share Posted August 17, 2018 Yes. You'll see that they are in French, German, Spanish and Japanese as well as they impersonate the US FBI/DoJ and the Police of Russia and Poland. Link to post Share on other sites More sharing options...
David H. Lipman Posted August 17, 2018 ID:1263987 Share Posted August 17, 2018 Is there anything else ? Link to post Share on other sites More sharing options...
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