michaelhayek Posted August 16, 2018 ID:1263890 Share Posted August 16, 2018 here are the files you asked for Addition.txt FRST.txt G applications.txt Link to post Share on other sites More sharing options...
kevinf80 Posted August 16, 2018 ID:1263896 Share Posted August 16, 2018 Try the following, see if this cures the problem with G holding windows open... Open Taskmanager select "Startup" tab, scroll to "BingDesktop" highlite and then select Disable... Type or copy/paste services.msc into the Cortano search function, select enter. The services window should open. Look through that window for BingDesktopUpdate service, change that service startup to Manual.. also stop that service from running.. ? Boot your system down, as that service is stopped does G still show...? Link to post Share on other sites More sharing options...
michaelhayek Posted August 17, 2018 Author ID:1263903 Share Posted August 17, 2018 i will try that. thanks a lot man Link to post Share on other sites More sharing options...
michaelhayek Posted August 17, 2018 Author ID:1263904 Share Posted August 17, 2018 i have just restarted my pc after doing all of the above and G showed up Link to post Share on other sites More sharing options...
kevinf80 Posted August 17, 2018 ID:1263958 Share Posted August 17, 2018 Ok leave those settings as they are for now. Run GUIPropView again and post a fesh log.. Link to post Share on other sites More sharing options...
michaelhayek Posted August 17, 2018 Author ID:1264013 Share Posted August 17, 2018 here it is G applications 2.txt Link to post Share on other sites More sharing options...
kevinf80 Posted August 17, 2018 ID:1264024 Share Posted August 17, 2018 Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix" NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work. Open FRST and press the Fix button just once and wait. The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply. Boot your system down, does G still show...? fixlist.txt Link to post Share on other sites More sharing options...
michaelhayek Posted August 17, 2018 Author ID:1264035 Share Posted August 17, 2018 (edited) fixlog.txt attached Fixlog.txt Edited August 17, 2018 by michaelhayek Link to post Share on other sites More sharing options...
kevinf80 Posted August 17, 2018 ID:1264046 Share Posted August 17, 2018 Any change...? Link to post Share on other sites More sharing options...
michaelhayek Posted August 17, 2018 Author ID:1264048 Share Posted August 17, 2018 no, G still there Link to post Share on other sites More sharing options...
kevinf80 Posted August 17, 2018 ID:1264049 Share Posted August 17, 2018 Run GUIPropView again, also FRST as follows: Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt" Did you install and use BingDesktop..? Link to post Share on other sites More sharing options...
michaelhayek Posted August 17, 2018 Author ID:1264051 Share Posted August 17, 2018 here are the files. yea i use bingdesktop for the nice daily wallpapers xD should i remove it and check ? Addition.txt FRST.txt Link to post Share on other sites More sharing options...
kevinf80 Posted August 17, 2018 ID:1264052 Share Posted August 17, 2018 Need log from GUIPropView again also... Yes uninstall bingdesktop and see if that makes any difference, leave it uninstalled before running GUIPropView Link to post Share on other sites More sharing options...
michaelhayek Posted August 17, 2018 Author ID:1264053 Share Posted August 17, 2018 here Addition.txt FRST.txt Link to post Share on other sites More sharing options...
kevinf80 Posted August 17, 2018 ID:1264054 Share Posted August 17, 2018 Those are logs from FRST, need log from GUIPropView again Link to post Share on other sites More sharing options...
michaelhayek Posted August 17, 2018 Author ID:1264056 Share Posted August 17, 2018 i just realized that xD here they are G apps 3.txt Link to post Share on other sites More sharing options...
kevinf80 Posted August 17, 2018 ID:1264062 Share Posted August 17, 2018 That narrows it down to two entries: Process Filename : C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe Process Filename : C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe Are those important to you, they run at boot so are active immediately. It would seem either one maybe the issue with G holding windows open... Link to post Share on other sites More sharing options...
michaelhayek Posted August 17, 2018 Author ID:1264065 Share Posted August 17, 2018 should i remove both of them ? Link to post Share on other sites More sharing options...
kevinf80 Posted August 17, 2018 ID:1264067 Share Posted August 17, 2018 Do you use those programs for anything important, you could uninstall and see if G issue stops. Just do one at a time, see what happens... Link to post Share on other sites More sharing options...
michaelhayek Posted August 17, 2018 Author ID:1264086 Share Posted August 17, 2018 if i uninstall them and install them again does it fix the issue ? Link to post Share on other sites More sharing options...
kevinf80 Posted August 17, 2018 ID:1264090 Share Posted August 17, 2018 No, uninstall one at at a time. When the correct one is found it will have to be set so it does not open in auto, only manual. That way you Close it out before booting windows down.... Link to post Share on other sites More sharing options...
michaelhayek Posted August 17, 2018 Author ID:1264092 Share Posted August 17, 2018 the realtek is for the audio driver and the razer synapse is for the keyboard and mouse i use for gaming so i always use them. i guess the positive thing is G is not a malware or a bad thing. Link to post Share on other sites More sharing options...
kevinf80 Posted August 18, 2018 ID:1264147 Share Posted August 18, 2018 Yes I agree, but such drivers should not really hold windows open when you are booting down. Do you update these drivers from Manfacturers websites or with Windows updates. If you normally use Windows updates try going to Manf websites and check for an updated driver for each one. Or if you never use Manf websites open Device manager expand each one in turn, right click on the driver and select "Uninstall" windows would have to be restarted to uninstall the driver, a fresh driver would be installed as POST is completed. You would then have to boot down to see if the original issue was cleared.... Does that make sense for you...? Link to post Share on other sites More sharing options...
michaelhayek Posted August 18, 2018 Author ID:1264177 Share Posted August 18, 2018 yes it does. thanks a lot man Link to post Share on other sites More sharing options...
kevinf80 Posted August 18, 2018 ID:1264183 Share Posted August 18, 2018 Have you tried updating the drivers, did it help..? To remove FRST do the following: Right click on FRST here: C:\Users\golde\OneDrive\DesktopFRST64.exe and rename to uninstall.exe when complete right click on uninstall.exe and select "Run as Administrator" If you do not see the .exe appended that is because file extensions are hidden, in that case just rename FRST64 to uninstall That action will remove FRST and all created files and folders... Link to post Share on other sites More sharing options...
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