Ransomware protection is off - 3.5.1.2522-1.0.421

[d4rw1n]

Rans protection is suddenly set to off and I cannot enable it again.

A reboot did not fix the issue.

mbst-grab-results.zip

[Malwarebytes]

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[dcollins]

Do you have a folder at D:\Downloads\netcat-win32-1.12? It looks like you have an exclusion set there that's causing issues for some reason. Can you try removing that exclusion to see if it makes a difference?

Update

After some testing, it looks like you don't have a D drive anymore? We were able to replicate this by adding an exclusion, then removing the drive that the exclusion was on. In that case, removing the exclusion should solve your issue.

Edited August 16, 2018 by dcollins

[d4rw1n]

Yes, I have this exclusion. Also, drive D is mounted/unmounted from time to time.

So, if I have I unmount drive D:/, ransomware protection stops?

I guess this is a bug that is going to be fixed. right?

[dcollins]

Yeah, having your D drive unmounted with an exclusion on that folder will cause Ransomware Protection to not work. We have filed this bug to be addressed.

[SLxxx]

Didn't know if I should start a new thread or continue this thread.  I am having the same issue as others have stated it here (i.e., "Ransonware Protection" won't turn on on my Malwarebytes Premium for Windows 3.5.1.2522 just starting today on one of my 3 Windows installatoins of the program, whereas the other Malwarebytes Premium installations don't have this same issue).and the program won't let me slide the slider from "Off" to "On" to enable Ransomare Protection.

I ran the Malarebytes Support Tool and the requested attached file appears below (named by myself as "mbst-grab-results (for screen name 'SLxxx' -- submitted 8-17-2018).zip".

 

I await any assistance. I'm wary of using that computer at all if the "Ransonware Protection" of Malwarebytes Premium is disabled.

 

mbst-grab-results (for screen name 'SLxxx' -- submitted 8-17-2018).zip

[tetonbob]

2 hours ago, SLxxx said:

Didn't know if I should start a new thread or continue this thread.  I am having the same issue as others have stated it here (i.e., "Ransonware Protection" won't turn on on my Malwarebytes Premium for Windows 3.5.1.2522 just starting today on one of my 3 Windows installatoins of the program, whereas the other Malwarebytes Premium installations don't have this same issue).and the program won't let me slide the slider from "Off" to "On" to enable Ransomare Protection.

I ran the Malarebytes Support Tool and the requested attached file appears below (named by myself as "mbst-grab-results (for screen name 'SLxxx' -- submitted 8-17-2018).zip".

 

I await any assistance. I'm wary of using that computer at all if the "Ransonware Protection" of Malwarebytes Premium is disabled.

 

mbst-grab-results (for screen name 'SLxxx' -- submitted 8-17-2018).zip

Greetings, SLxxx

Similar to the issue reported by d4rw1n, it appears your have an exclusion(s) for a drive which is not active/mounted/attached when the ARW protection is trying to start.

As a temporary workaround until we address this issue in a future release, please remove these exclusions:

 

• T:\PORTAPSW\Parhelia Tools -- Google Chrome Profile Backup 2.1.0.216 Portable -- BETA (MSWin)         
• T:\PORTAPSW\FreeFileSync 9.8 Portable (Donation Ed.) (Win64)                                          
• \\Mac\Home\Downloads\FreeFileSync_9.9_[Donation_Edition]_Windows_Setup.exe

Then, using the Malwarebytes notification area icon, right click on it and select Quit Malwarebytes.

Then, launch Malwarebytes again.

This should resolve the issue where Anti-Ransomware Protection won't start. Please let us know.

[tetonbob]

Greetings, all.

We did just release a new Component Update (CU) 1.0.441 which includes a fix for this issue.

You can get that CU without waiting for metering/automatic update by going to Settings > Application > click on "Install Application Updates"

 

Note:

Due to some of the changes we needed to implement for other issues fixed, you may see a "ghost" Malwarebytes notification area icon after the CU is applied. That will go away just by mousing over it, or at the next reboot.