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Real-time protection is turned off


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I just started getting a system message that extensions won't load.  Installed the latest version of MWB, 3.4.12 on OS 10.13.6.  Malwarebytes comes up and says to click the "Allow" button in Systems Preferences, but the "Allow" button does nothing (clicks blue and then goes back to white -- controls are unlocked).  Real-time protection still turned off.  Appreciate any help.  Thanks .

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Can you run a test for me? Open the Terminal app, which is found in the Utilities folder in the Applications folder, then paste the following command into the Terminal window:

ls -alO /Library/StagedExtensions/

Press return to execute it, then copy and paste the results here. What you should get should look like this:

thomas$ ls -alO /Library/StagedExtensions/
total 0
drwxr-xr-x@  5 root  wheel  restricted  160 Sep 30  2017 .
drwxr-xr-x+ 69 root  wheel  sunlnk     2208 Apr 24 19:52 ..
drwxr-xr-x   3 root  wheel  restricted   96 Jul  4 10:45 Applications
drwxr-xr-x   4 root  wheel  restricted  128 Jul 31 11:02 Library
drwxr-xr-x   3 root  wheel  restricted   96 Sep 30  2017 System

 

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Hi Thomas -- 

Here's what I got:

total 0
drwxr-xr-x@  4 root  wheel  restricted  136 Sep 29  2017 .
drwxr-xr-x+ 64 root  wheel  sunlnk     2176 Nov  9  2017 ..
drwxr-xr-x   4 root  wheel  restricted  136 Aug 15 05:57 Library
drwxr-xr-x   3 root  wheel  restricted  102 Sep 29  2017 System

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That's as it should be.

The other thing that could be happening is that macOS may think that the clicks on the Allow button are "simulated." Such clicks are not allowed. Some things that can cause macOS to think the click is simulated are:

  • Clicking the button via screen sharing
  • Certain peripherals - such as some docks or third-party mice/tablets/etc - being connected to the machine
  • Certain software - such as mouse drivers - being installed on the computer

Make sure you're trying to click the button directly on the computer, rather than remotely, using an Apple mouse or a very simple wired mouse without any fancy features. Disconnect any other peripherals.

If even that doesn't work, try restarting in safe mode:

https://support.apple.com/kb/HT1455

Be sure to read the information in the section titled "How to tell if your Mac is started in safe mode" on that page, and follow those steps to ensure that you're actually in safe mode. If you aren't, try again.

Once in safe mode, install Malwarebytes for Mac again from the beginning, and try to click the Allow button.

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