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Malwarebytes 3 freezes during scan

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My nephew shares a desktop Win 7 PC with 4 other family members. He plays an online game using Google thru Firefox and seems to have infected the computer. I visit every month or two to run scans, update programs and general maintenance. This time Malwarebytes free has detected 228 items and freezes at the 04:54 mark every time, even in Safe Mode.


The screen shows:


Currently Scanning:          Heuristics Analysis

Items Scanned:                 496,262

Time Elapsed:                    00:04:54

Threats Identified:              228


I paused the scan after it found the 228 and most of the items started as;:


C:\Users\Marcello_2\AppData\Local\Google|Chrome\User Data\Default\Extensions\







SuperAntiSpyware found over 30 items that I was able to delete before running MBAM.

AVG free did not find any issues.

Hitman Pro found a few and was able to delete them.

Rkill cleaned a couple of items.

It just gets stuck on MBAM. I have to go into Task Mgr to End Task.


This build is running Win7 Home 64-bit SP1, AND Phenom 9750 @ 2.40 GHz with 4 GB DDR2 RAM


What are the steps to get rid of the items?


BTW, I've tried a few things suggested by forum support on BleepingComputer.com with no luck.

I will post the Support Tool log in a few days.



Edited by Looking2Build
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***This is an automated reply***


Thanks for posting in the Malwarebytes 3 Help forum.


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To start with, please try running Malwarebytes Anti-Rootkit to see if it has any better luck completing the scan.  If so, have it remove whatever it finds and reboot if prompted to complete the threat removal process.  Next, try running ADWCleaner which should help if there are any PUP components (likely since it came through a browser game/plugin).  Likewise, have ADWCleaner remove whatever it finds and reboot if prompted to finish the removal process.

Next, try running Malwarebytes again to see if it is now able to complete the scan process.  If so, have it remove anything it finds and reboot if prompted.

Once all that is done, if any issues persist then please read and follow the instructions in this topic and then create a new thread including the logs and information requested in that topic in our malware removal forum by clicking here and one of our malware removal specialists will assist you directly in checking and cleaning your system of any remaining threats as soon as one becomes available.

Good luck, and I hope your system is restored to normal working order soon.

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